Office Specialist - Justice Court

About the role

At Salt Lake County our culture is woven into all aspects of our work and our employees’ lives, from the way we treat each other to the way we support the community. To promote and foster a fun and healthy work environment, we appreciate employees through great benefits, a healthy work life balance and room to grow and develop. Surround yourself with peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live, work and have fun. Salt Lake County is about connecting people and championing our community. Community is more than a place — it’s our heart and service that bring us together.

Benefits

• 12 holidays per year
• Up to 24 vacation days per year
• 12 sick days per year
• One personal day per year
• Retirement options: hybrid pension/401(k) or 401(k) only with a 10% county contribution
• Medical coverage including a 100% county-paid premium option
• Dental and vision coverage including coverage for adult designees
• Health Savings Account with county contribution up to $1,200/year
• Flexible Spending Account
• 100% county-paid Long-Term Disability and Short-Term Disability option
• Professional development including professional membership fees paid
• Tuition reimbursement
• Onsite medical clinic, childcare, and gym
• Hospital insurance, pet insurance, auto and home insurance
• Discounts at County facilities

Job summary

Provides customer service and immunization program support. Serves as the initial contact for customers, both in person and over the phone, for immunization-related information.

Minimum qualifications

• One (1) year of closely related experience directly related to these duties
• Preference may be given to applicants bilingual in English and Spanish; requires reading, writing, and speaking both English and Spanish fluently without the use of a translation app or program
• Must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements

Essential functions

• Answers phone calls and greets visitors; relays calls and messages to the appropriate person
• Performs customer service functions; provides assistance regarding department/division services and information
• Maintains office coverage during all business hours
• Assists with scheduling meetings and functions including meeting preparation, correspondence, material distribution, client registration, and client appointment reminders
• Records meeting minutes
• Processes and issues monetary vouchers, certificates, and/or permits according to policy and procedures
• Records transactions and issues receipts; forwards revenues and reconciles transactions according to policy and procedures
• Provides general office support to the Division
• Establishes and maintains accurate agency filing systems including purging and destroying/archiving confidential or obsolete documents according to policies and procedures
• Receives incoming deliveries and documents, providing an accurate date stamp prior to distribution to the appropriate division or person
• Provides detailed information to the public regarding Division procedures
• Accepts Division-specific documents, assists customers in data gathering, and reviews late appeal criteria with customers
• Analyzes and maintains program reports, logs, and lists
• Types and proofreads documents and makes appropriate corrections
• Supports office functions effectively utilizing computers and software

Knowledge, skills, and abilities

• Knowledge of basic arithmetic calculations
• Knowledge of modern office practices and procedures
• Skill in working with computer software related to job-specific duties
• Skill in operating standard office equipment
• Skill in producing written documents, forms, and charts
• Ability to communicate effectively in English both verbally and in writing
• Ability to perform excellent customer service and work cooperatively within a team environment
• Ability to create and maintain records, files, and reports
• Ability to understand and follow broad objectives and instructions
• Ability to gather and condense relevant and useful information
• Ability to work with minimum supervision and act independently