Office Specialist III - Medical Examiner's Office

Hennepin County is seeking two detail-oriented, compassionate Office Specialist III professionals to provide process-driven administrative and customer service support while handling sensitive data in a professional environment. These roles are vital in supporting families, partner agencies, and internal staff by managing critical information, preparing documentation, coordinating front desk operations, and ensuring adherence to data governance policies.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. Meet the team at upcoming career fairs.

About the role

These are full-time, benefit-earning positions internally classified as Office Specialist III. View the job classification specification.

Responsibilities

• Perform complex clerical work, including preparing, organizing, processing, and managing documents, records, mail, and forms.
• Maintain office supplies and inventories; assist with creating or updating departmental forms.
• Provide customer service to the public, families, staff, and partner agencies across in-person, phone, and electronic channels.
• Explain policies and procedures, assist with forms, and resolve customer issues with professionalism and compassion.
• Enter, update, retrieve, and manage data in computer systems; generate reports; troubleshoot issues; and support others in using software and specialized equipment.
• Process, verify, and record complex information, including financial data, and prepare, write, and proofread detailed correspondence and reports.
• Support special projects, perform additional administrative tasks as assigned, and ensure compliance with all data governance requirements when handling sensitive or confidential information.

Requirements

One of the following:

• Two or more years of office clerical experience.
• Completion of two or more years of post-high school education.
• An approved combination of education (3 semester credits = 1 month) and experience totaling two years or more.
• 18 months or more of office clerical experience and completion of the Office Specialist Pathway Training program.
• One year or more of office clerical experience and completion of the Human Services Pathway Training program.

Skills

Preferred experience:

• Processing, verifying, and recording complex information, including financial data, and preparing, writing, and proofreading detailed correspondence and reports.
• Supporting special projects and ensuring compliance with data governance requirements for sensitive or confidential information.
• Performing data entry from paper and/or electronic documents into a computer system.
• Working with confidential and sensitive information that requires careful attention to detail.
• Using Microsoft Office Suite applications such as Outlook, Excel, Word, Teams, etc.
• Using Adobe Acrobat applications.
• Using different computerized systems/databases.

Knowledge and abilities:

• Manage private and confidential data in accordance with state statutes for data governance.
• Proofread and verify accuracy of numbers, correspondence, and written materials.
• Perform complex arithmetic calculations.
• Read, understand, and relay technical correspondence, policies, and procedures.
• Manage multiple tasks, set priorities, and meet deadlines.
• Code and classify information accurately.
• Take initiative and apply sound judgment to problem-solving.
• Draft clear, concise correspondence.
• Interpret reports, tables, and charts.
• Integrate and process complex information from multiple sources.
• Work effectively and respectfully with the public, department staff, and county employees.
• Communicate professionally both verbally and in writing.

Location and schedule

These positions are located at the Hennepin County Medical Examiner's Office, 14250 County Road 62, Minnetonka, Minnesota 55345. There is no public transportation to this facility. The primary work schedule will be determined at the time of hire. Core business office hours are Monday through Friday, 8 a.m. - 4:30 p.m.

New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.

About the department

The Hennepin County Medical Examiner's Office, led by Chief Medical Examiner Dr. Andrew M. Baker, provides death investigative services and forensic autopsy services for deaths that occur in Hennepin County, Dakota County, Scott County, and other counties across the Midwest.

About Hennepin County

Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety, and quality of life for our residents and communities. All jobs align with our mission to serve residents through transformative services that eliminate disparities, eliminate inequities, and create opportunity for all, and our vision of a community where all people are healthy, all people are valued, and all people thrive.

Our employees receive a combination of competitive benefits and a positive workplace culture not found at other organizations, including meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits, and opportunities to grow. Learn more at The Bridge (login as Guest).

Hennepin County envisions an organization where our commitment to diversity and the elimination of disparities is fundamental in providing excellent service to our community.