Office Specialist I | Children, Youth & Family Services

About the role

The Office Specialist plays a crucial role in creating a welcoming and supportive environment for children, youth, and families seeking care at CYF Outpatient Services.

Responsibilities

• Manages the client check-in process in a friendly and efficient manner
• Ensures that demographics are up to date in the electronic medical record system and that funding coverage is verified at each appointment
• Collections payments by accepting cash, check, or charge payments for client balances due or copayments
• Balances cash drawer, creates reconciled daily bank deposits
• Answers program phone calls to schedule appointments and answer questions as needed
• Coordinates with billing and insurance providers by sending renewal authorizations and concurrent reviews
• Enters OQ scores and RANT assessment scores to online database
• Completes documentation on services provided
• Provides administrative support on assigned projects
• Follows agency documentation policies for all phases of treatment, including assessments, care plans, treatment transitions and discharge plans, and client care
• Communicates with internal and external multidisciplinary teams regarding clinical aspects of treatment
• Adheres to ethical and legal standards set by licensing boards and state regulations
• Participates in ongoing professional development activities to meet licensure, certification, and/or other agency requirements

Requirements

• No formal education required
• No prior experience required, but previous office/administrative experience is preferred
• CPR certification
• Valley de-escalation certification

Benefits

• Compensation includes tenure-based service increases and performance bonuses
• On-demand pay
• Accrued paid time off and paid holidays
• Wellness days and paid parental leave
• Medical, dental, vision, life, and disability insurance
• Voluntary options including accident, hospital indemnity, critical illness, financial protection, and pet insurance
• Health Savings & Reimbursement Account (HRA)
• 401(k) plan with company match
• Tuition reimbursement, new licensure reimbursement, paid training and conference attendance, continuing education reimbursement, and paid time for continuing education

Pay

Range starts at $15.75/hour, with pay calculated based on years of related experience.

Schedule

Monday – Friday | 10:00am – 6:00pm