Office Specialist I, Cardiology, Full-Time, Baptist South
About the role
Baptist Health is recognized as a top place to work in healthcare, providing more patient care in Northeast Florida than any other provider. They are Jacksonville's only locally governed, faith-based, not-for-profit health system, offering a wide range of preventive and specialty care through 200+ locations and six hospitals. Centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute, and Wolfson Children's Hospital.
Responsibilities
- Serve as a liaison between customers and the practice
- Manage a large volume of inbound and outbound calls in a timely manner
- Schedule appointments as needed
- Prepare patient charts prior to appointments
- Submit and obtain external medical records
- Cookordination with third-party vendors to complete medical record requests
- Follow call scripts for handling different scenarios
- Identify customer needs and provide solutions
- Perform data entry tasks
- Provide excellent customer service
- Manage Medical Records onboarding queue and index documents in EPIC
- Manage Medical Record Requests onboarding queue and send requests to HIM
- Handle other duties as assigned
Requirements
- One to two years of front desk experience
- Prior experience working in a medical office preferred
Qualifications
- High school diploma or GED equivalent
Skills
- Multi-tasking ability
- People-oriented skills
Benefits
Eligible for up to a $1,000 sign-on bonus if hired*
Pay
This is a Full-Time Days opportunity Monday through Friday. The hours for this position are typically between 7:30 AM to 5:30 PM Monday through Friday. Depending on the needs of the office, hours may vary on occasion.
Schedule
This is a Full-Time Days opportunity.