Call Center Office Specialist, Cardiology, Cardiac Access Center
About the role
Baptist Health is recognized as a top place to work in health care, providing comprehensive care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute, and Wolfson Children's Hospital. Baptist Health is Jacksonville's only locally governed, faith-based, not-for-profit health system.
Responsibilities
- Serve as a liaison between customers and the practice
- Manage a large volume of inbound and outbound calls in a timely manner
- Schedule appointments as needed
- Prepare patient charts prior to appointments
- Submit and obtain external medical records
- Cook with third party vendors to complete medical record requests
- Follow call scripts for handling different scenarios
- Identify customer needs and provide solutions
- Data entry tasks
- Provide excellent customer service
- Manage Medical Records onboase queue and index documents in EPIC
- Manage Medical Record Requests onbase queue and send requests to HIM
- Other duties as assigned
Requirements
- One to two years front desk experience preferred
- Experience working in a medical office preferred
- High school diploma or GED equivalent required
Qualifications
This is a Full-Time Days opportunity Monday through Friday. The hours for this position are typically between 7:30 AM to 5:30 PM Monday through Friday. Depending on the needs of the office, hours may vary on occasion.
Skills
- Adept with multi-tasking
- People-oriented skills
Benefits
Eligible for up to a $1,000 Sign-On-Bonus if hired*
Pay
The pay for this position is not specified.
Schedule
The schedule for this position is Full-Time Days, Monday through Friday, with typical hours between 7:30 AM to 5:30 PM, with occasional variations.