Office Specialist I, Behavioral Health, Baptist Downtown

About the role

The Office Specialist will support the behavioral health department and will work with patients, doctors, nurses, and teammates to help with appointments, payments, medical records, and more. You'll also have the exciting chance to become a certified TMS Healthcare Technician — with training provided!

Responsibilities

• Greet patients and visitors in a friendly and polite way.
• Answer phones, make reminder calls, and help patients with questions.
• Be willing to learn new tasks, understand HMO/PPO insurance rules, and assist with billing alerts and insurance updates as needed.
• Schedule patient appointments and help set up special testing for bariatric patients.
• Help with faxing, copying, scanning medical records, ROI's, and assisting patients with medical record requests.
• Post payments and update patient accounts in the electronic medical record system.
• Collect ROA's, co-pays, self-pay payments, and other money at the time of service.
• Get patient records ready for the next day's clinic visits by verifying patient demographics and insurance information to include billing alerts, updating patient information, and pharmacy details.
• Work with the team on referrals, prior authorizations, and tracking orders to keep the office running smoothly.
• Be dependable, problem solver, communicate well with doctors and coworkers, and complete tasks on time without needing constant supervision.
• Learn to use our TMS (Transcranial Magnetic Stimulation) equipment and help patients during treatment (training provided).

Requirements

• 1-2 years Front Desk Experience
• Experience working in a Medical Office
• High School Diploma (required)
• Associate of Arts/Science (preferred)

Pay & Schedule

Eligible for Up to $1,000 Sign-On Bonus*. This is a Full-Time Day shift opportunity working Monday - Friday 8:30am to 5:00pm.