Office Services Specialist

ACPWB was founded in Milwaukee in 2006 with a simple mandate: help working Americans understand and advocate for the compensation they deserve. Eighteen years later, that mandate has grown into a full-service research and advisory practice serving clients from early-stage employers to Fortune 50 enterprises—and we are still based in Milwaukee, because Milwaukee is genuinely underrated.

About the Role

The Office Services Specialist manages executive and leadership support for ACPWB's Human Resources team of 21. This is a role where your work product is the operational environment everyone else works in, which means the standard is high but the impact is immediate and visible. We are a professional services firm that practices what it publishes about treating employees well, and that starts with ensuring the people who keep the firm running are recognized and supported.

The Office Services Specialist will be an important part of ACPWB's Human Resources team, responsible for executive and leadership support in an organization that values its support staff as much as its advisors. You will handle a range of tasks that require both attention to detail and good judgment. Some will be routine. Some will require you to figure things out as you go. We are looking for someone who handles both with equal professionalism.

ACPWB's Human Resources team needs an Office Services Specialist who is genuinely good at executive and leadership support and takes professional pride in operational excellence. You will manage day-to-day administrative and support functions for the firm and be the operational anchor for a team that does complex, client-facing advisory work. The better you are at your job, the better they can be at theirs.

Responsibilities

• Coordinate volunteer and community engagement activities as part of ACPWB's firm culture programs
• Support the annual performance review cycle with administrative coordination and documentation
• Track and report on Human Resources budget items including invoices, approvals, and recurring expenses
• Assist with marketing and communications projects including collateral assembly and event promotion
• Assist with payroll preparation, timesheet review, and coordination with the firm's payroll provider
• Maintain organized systems for records, files, contracts, and correspondence in accordance with firm policies
• Maintain confidentiality of sensitive personnel, financial, and client information at all times

Qualifications

Required

• Experience in an office or professional services environment
• 5+ years of experience in an administrative, HR, accounting, or office management role
• Professional written and verbal communication skills with a polished, service-oriented style
• Attention to detail and commitment to accuracy in administrative and financial tasks
• Proficiency in Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint
• Experience with accounts payable, expense management, or basic bookkeeping

Preferred

• Experience with accounting software (QuickBooks, Sage, or equivalent)
• Event planning or conference coordination background
• Experience supporting C-suite executives in a high-volume environment
• Familiarity with digital collaboration tools including Slack, Zoom, and Teams
• Prior experience at a professional services, consulting, or advisory firm

What Success Looks Like in Year One

• Support the successful onboarding of any new hires by managing the logistics and providing a welcoming first day
• Propose at least one vendor, tool, or service improvement based on your experience managing executive and leadership support
• Demonstrate consistent accuracy in financial and HR administrative tasks with no material errors
• Build positive, professional working relationships with staff at all levels of the firm
• Learn ACPWB's office systems, processes, and vendors thoroughly enough to handle routine requests independently

Interview Process

The hiring process begins with a brief resume review, proceeds to a 30-minute screening call, and culminates in a two-part final interview: a technical assessment with the hiring manager and a cultural conversation with two peers. We aim to extend offers within ten business days of the final interview.