Office Services & Reception Specialist

About the role

The Office Services and Reception Specialist (OSR) position is available in our Charlotte office. This role requires 40-45 hours a week on-site, Monday through Friday from 8:00 am to 5:00 pm. Additional hours may occasionally be needed for specific events, projects, or initiatives.

Responsibilities

• Serve visitors by greeting, welcoming, and directing them appropriately
• Ensure a high standard of client service
• Send out daily visitor reports to the office
• Notify Firm's personnel of visitor arrival
• Send out pre-visitor correspondence to visiting colleagues and clients/guests
• Ensure reception area is tidy and welcoming
• Light general office and clerical responsibilities – monitor phones, process mail/FedEx, printing, copying, scanning
• Catering orders for office meetings and events, as requested
• Keep café and kitchen areas tidy and stocked
• Order office supplies
• Update spare IT equipment on a regular basis
• Offer basic events support, under the direction of the office’s AOM, for client events and recognition celebrations
• Offer administrative support across the office as requested to Legal Assistants, Timekeepers and Professionals
• Work with the Administration & Operations Manager to manage space planning and facilities requests
• Complete and submit expense reports, as needed
• Perform other administrative duties, as assigned

Job Requirements

• Knowledge Base & Education: High School Diploma (or equivalent) minimally required; higher diploma or degree preferred; 3+ years combined experience in customer-service, administrative support, or professional services role(s)
• Prior successful experience in a professional services office setting is preferred
• Proficiency in MS Office programs, including typing and proofing skills
• Technology literacy and willingness to learn new technologies and software
• Adaptability: Ability and willingness to work in the office five days per week; ability to learn and embrace new skills and best practices as the position evolves and Firm needs change; ability to work quickly and accurately under pressure and varying deadlines; ability to work well independently as well as effectively within a team; ability to multi-task, set priorities, manage time effectively and exhibit excellent follow-up; strong organization skills with excellent judgment and high attention to detail
• Collaboration: Team player mentality, with a desire to be a part of a collaborative, high-performing group; ability to develop relationships and foster teamwork at all levels of the Firm
• Communication: Professional in-person and over-the-phone presence, as a client-facing member of the team; excellent interpersonal skills and ability to work effectively with a diverse group of internal and external clients, attorneys, and staff; excellent oral and written communication skills
• Problem Solving Skills: Ability and confidence to identify and analyze issues, make decisions, and initiate actions/solutions; ability to respond to unexpected challenges, including proactively developing innovative solutions to complex problems while maintaining a professional demeanor
• Professionalism: Ability to maintain composure and demonstrate good judgment; ability to manage confidential information and sensitive situations with tact and discretion

Company Information

This is an opportunity to work with Michael Best. We are Michael Best & Friedrich, LLP, a full-service law firm with more than 350 lawyers and technical professionals who work in collaborative, interdisciplinary practices to serve clients around the world. We work with companies in all kinds of industries, as well as trade associations, nonprofits, educational institutions, governments, family trusts, and high-net-worth individuals. Since our firm’s founding in 1848, we’ve continuously evolved to meet our clients’ changing needs and expectations. One thing remains the same: For generations, clients have relied on Michael Best for exceptional legal service and business acumen.

Location

The position is located in our Charlotte office. We have offices in Wisconsin (Milwaukee, Madison, Green Bay, Waukesha); Illinois (Chicago); Utah (Salt Lake City); Colorado (Denver); Texas (Austin); North Carolina (Charlotte, Durham, Raleigh, Wilmington); California (Los Angeles); Nebraska (Lincoln) and Washington DC.

Why You Should Apply

At Michael Best, we are proud to offer a comprehensive and competitive Total Rewards package that provides a variety of resources designed to enhance its employees’ overall well-being, both at work and at home. Competitive base pay, outstanding benefits, opportunities for learning and growth, programs designed to help you plan for the future, and perks that inspire your downtime are all part of our total compensation package.