Office Services (Mail, Shipping, Copy/Print) Specialist

About Us

IST Management is a business process outsourcing company. We have over 1,900 employees and have been in business for over 28 years with operations in over 50 cities across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery services such as processing, hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services. We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense. IST Management has also been included in the INC 5000 list!

Responsibilities

• Mailroom services: assist with on-site mailroom services, process/scan/sort/delivery of mail and packages throughout site to appropriate client personnel
• International Shipping services: assist with on-site shipping services; prepare packages for shipments, create package labels, secure packages, vendor relations
• Hospitality: Light upkeep of office common areas and kitchen; order and stock supplies when needed
• Reception coverage: provide front desk reception coverage as needed for lunch breaks; smile and greet clients and customers, answer phones and direct calls, answer inquiries
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Handle time-sensitive material like confidential, urgent packages
• Maintain copier equipment
• Consistently adhere to business procedure guidelines
• Take direction from supervisor or site manager
• Participate in cross-training
• Adhere to all safety procedures
• Perform other tasks as assigned

Requirements

• High school diploma or equivalent (GED)
• Prior experience in customer service and/or an office setting preferred
• Hospitality experience a plus
• Professional appearance and demeanor
• Proficiency with Microsoft Excel and Word required
• Excellent communication skills both verbal and written
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Ability to meet employer's attendance policy
• A valid driver’s license and/or access to reliable transportation to and from work
• Lifting up to 50 pounds

Benefits

• Medical
• Dental
• Vision
• STD
• LTD
• Life
• 401k
• Paid Time Off
• Bonus Incentives

Pay

$20.00 to $21.50 per hour

Schedule

Monday–Friday, 8:30 am–5:30 pm