Office Services Associate

About the role

The Office Services Associate position will be a highly visible point of contact to our internal and external guests in the office and will provide a warm and welcoming office experience. This role will uphold clients' values and will work closely with the Client Service Manager to ensure the office operates efficiently and in excellence daily while consistently providing the highest level of customer service.

Pay

$20.00 to $23.00/hour

Schedule

Monday through Friday 8am–5pm with occasional after-hours work

Responsibilities

• Provide day-to-day office services support in accordance with the Opensity Solutions service agreement and client requirements.
• Provide back-office support, including administrative tasks, document preparation, data entry, and other miscellaneous requests.
• Provide hospitality and workplace support to ensure a professional and welcoming environment for client staff and visitors.
• Receive, sort, distribute, and track incoming and outgoing mail, packages, and deliveries.
• Process outgoing shipments, including preparing packages, generating shipping labels, and tracking deliveries.
• Provide reprographics services, including printing, copying, scanning, binding, and document finishing.
• Assist with conference room setup, meeting support, catering coordination, and workplace events as needed.
• Maintain office supply areas and monitor inventory levels to ensure adequate supplies are available.
• Assist with records management activities, including file organization, document tracking, scanning, and retrieval as instructed.
• Maintain organized work areas and assist with general office upkeep to ensure a clean and professional environment.
• Monitor and respond to client requests, providing prompt and professional assistance.
• Accurately communicate with client staff and team members regarding commitments, deadlines, challenges, requests, and service updates.
• Deliver on service commitments in a timely, accurate, and professional manner.
• Exercise appropriate quality control to ensure work is completed accurately and meets established service standards.
• Maintain confidentiality when handling sensitive documents, client information, and business materials.
• Support miscellaneous projects and requests with a positive, flexible, and “can-do” attitude.
• Maintain a positive team-player mentality and contribute to a collaborative work environment.
• Comply with Opensity Solutions' standards of operations as set forth in the contract agreement, site operations manual, and employee handbook.
• Uphold the Standards of Service and best practices established by Opensity Solutions.
• Perform other duties and responsibilities as assigned.

Requirements

• High School Diploma or equivalent.
• Minimum of 1–2 years of experience in a professional office environment, preferably in office services, administrative support, hospitality, mailroom, records management, or reprographics.
• Strong customer service and interpersonal skills with the ability to interact professionally with client staff, visitors, vendors, and team members.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Ability to prioritize and manage multiple tasks in a fast-paced, deadline-driven environment.
• Proficiency with Microsoft Office and standard office technology.
• Ability to work independently while also contributing effectively as part of a team.
• Professional appearance, demeanor, and communication style.
• Ability to learn and follow established procedures, client requirements, and service standards.
• Ability to lift and move packages, boxes, office supplies, and other materials weighing up to 40 lbs.
• Ability to grasp, lift, and carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand, or sit for extended periods of time.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)