Office Service Manager

Responsibilities

• Direct daily office operations and monitor financial activity for the service department to keep processes efficient and well organized.
• Manage service-related billing from initial preparation through final documentation, including waiver processing and customer invoicing requirements.
• Oversee accounts receivable functions by tracking outstanding balances, following up on collections, and completing routine account reconciliations.
• Process certified payroll accurately and maintain compliance with applicable union rules, reporting obligations, and payroll standards.
• Use QuickBooks to record transactions, maintain financial records, and produce regular accounting reports for operational review.
• Partner with technicians, dispatch personnel, administrative staff, and clients to coordinate work, address service issues, and support smooth day-to-day operations.
• Supervise and coach team members while reinforcing consistent administrative practices and strong service support.
• Identify opportunities to strengthen billing, collections, and related office procedures to improve accuracy and workflow efficiency.

Requirements

• At least 5 years of experience in the service industry with direct exposure to both field operations and service office administration.
• Strong working knowledge of QuickBooks for daily accounting activities and financial reporting.
• Demonstrated background in billing, accounts receivable, collections, and account reconciliation.
• Experience handling certified payroll, industry-specific billing documentation, and waiver-related processes.
• Familiarity with union environments; experience working with Local 597 or similar union requirements is preferred.
• Effective communication skills with the ability to work productively across office teams, field staff, and customers.
• Highly organized and detail oriented, with the ability to manage multiple priorities in a fast-paced setting.

Qualifications

Must have a valid driver's license and reliable transportation.

Skills

• QuickBooks

Benefits

Medical, Dental, Vision, 401k, PTO

Pay

$70,000-$85,000

Schedule

Monday-Thursday Onsite 7:00am-3:00pm
Friday Onsite 7:00am-12:00pm (get paid full day)