Office Service Associate

About the Role

The Millennium Group (TMG) is an award-winning business process outsourcing firm specializing in print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and higher education institutions. With over 1,500 associates nationwide, TMG seeks a motivated individual to contribute to our 30+ years of industry success.

Responsibilities

• Sort, date stamp, and distribute mail/faxes/packages daily within set time frames.
• Assist in maintaining files as needed.
• Scan and print documents as requested.
• Mail and file all department documents with accuracy, efficiency, and in a timely manner (includes folding, mailing, filing).
• Keep printers and printer areas stocked.
• Prepare mailings and packages, and coordinate their dispatch.
• Upload and maintain department documents for multiple health plans using various applications accurately and completely.

Department-Specific Duties

Clerical Support (one of the following teams)

• Assign work from incoming Outlook boxes based on defined assignments.
• Perform data entry into department applications with accuracy, efficiency, and timeliness.
• Order new hire equipment (e.g., cell phones, computers, security access).
• Listen to sales records and capture pertinent information.
• Order department supplies as requested.
• Create help desk tickets and act as a liaison for facilities department requests.

Legal Affairs

• Create binders as requested.
• Create help desk tickets.
• Answer department phones.
• Compile and post departmental scorecards.
• Assist with basic reporting needs.
• Stock and maintain department supplies.

Requirements

• Excellent verbal and written communication skills.
• Ability to abide by client policies.
• Maintain regular attendance based on agreed-upon schedule.
• Maintain confidentiality and comply with HIPAA.
• Ability to establish and maintain positive work relationships with coworkers, clients, members, providers, and customers.
• Demonstrated adaptability and flexibility to changes, and responsiveness to new ideas and approaches.

Qualifications

• High School Diploma or equivalent (required).
• 0-2 years of experience.
• PC experience in a Windows environment.
• Experience using Microsoft Word.
• Filing experience preferred.
• Experience with customer service.