Office Service Associate

About the role

The Millennium Group (TMG) is an award-winning business process outsourcing firm specializing in print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is seeking a highly motivated, enthusiastic team player to join our team of over 1,500 nationwide associates.

Responsibilities

• Handle all materials received in the Mail Center (receive, review, receipt, document, process, prepare, identify, separate, deliver, transport, etc.).
• Perform tasks for digital mail (scan mail, save as PDF file, email the saved file to the recipient, follow up for instructions, and monitor retention of original documents).
• Deliver, pickup, and transport materials within, between, to, and from various departments.
• Deliver office supplies and copy paper.
• Inspect deliveries for suspicious or threatening items.
• Operate a company vehicle to transport items.
• Answer calls and provide customer service.
• Pick up outbound boxes and packages from internal customer locations.
• Sort items into categories according to established methods.
• Prepare items for processing, shipment, or transportation.
• Enter activity data in logs and maintain records.
• Ensure all safety procedures are followed at all times.
• Prepare and process outbound courier shipments using a computer or service provider's equipment (such as FedEx).
• Cross-train on other roles within the department; responsible for carrying out other duties as appropriate due to staff absences or at the discretion of management.
• Receive and complete print requests according to client expectations.
• Perform other duties as assigned by the manager.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 2-5 years of mail service-related experience is preferred, along with knowledge of commonly used office service procedures.
• 1-3 years' experience with Microsoft Office software (Word, Excel, etc.).
• Excellent customer service skills; must possess a "can do" attitude.
• Excellent communication skills, both verbal and written.
• Ability to effectively work individually or in a team environment.
• Competency in performing multiple functional tasks.
• Strong attention to detail.
• Ability to handle mail or hand cart, as well as flatbed.
• Must be able to lift up to 50 pounds.