Office Service Associate

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact.

About the role

The Office Service Associate is responsible for adding value in providing daily back office services for our client and teams. Services include reprographics (copy) and mail services in both physical and digital environments, with support for hospitality, facilities, audio/visual, reception, and other service lines as needed.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail, and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Perform Quality Assurance on own and work of others.
• Load machines with various paper, toner, and supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone, or electronically.
• Adhere to company and client site policies.
• Use equipment and supplies in a cost-efficient manner.

Requirements

• High school diploma or equivalent.
• Minimum 1 year of office services experience, preferably in a legal, banking, or large corporate environment.
• Proficient using mail, phone, email, digital reprographics, and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills to create, maintain, and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Ability to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability to escalate issues when necessary.
• Must work well in a team environment.
• Ability to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with a positive can-do attitude.

Pay

The salary rate for this role is $19/hour. Starting pay decisions are determined based on multiple factors including relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, total compensation may also include overtime, shift differential, call-in, and/or stand-by pay.

Schedule

Monday - Friday, 9:00 AM to 6:00 PM.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Disability insurance.
• 401(k) with company match.
• Life insurance and other voluntary supplemental insurance coverages.
• Parental leave.
• Adoption assistance.
• Tuition assistance.
• Employer/partner discounts.