Office Security Officer

About the role

We are seeking a professional and dependable Office Security Officer to help maintain a safe, secure, and respectful workplace at our Santa Ana call center. This position requires someone with excellent judgment and strong interpersonal skills who is comfortable handling sensitive employee-related situations. The Security Officer may respond to medical emergencies and behavioral incidents; observe, document, and escalate to designated HR personnel.

Key Responsibilities

• Maintain a visible and professional security presence throughout the office.
• Respond to employee disputes, behavioral incidents, and workplace disturbances.
• Use verbal de-escalation techniques to help resolve tense or confrontational situations.
• Respond appropriately when an employee appears impaired or is suspected of inappropriate substance use, following company procedures and escalating concerns to designated management/HR personnel.
• Assist management and HR during sensitive employee interactions when a security presence is needed.
• Monitor entrances, exits, and employee/visitor access.
• Respond promptly to safety and security concerns.
• Document incidents thoroughly and objectively.
• Contact emergency services or law enforcement when circumstances require it.
• Maintain professionalism, discretion, and confidentiality when dealing with sensitive workplace matters.
• Provides a security presence at the request of HR. Does not conduct investigations or interviews, and does not search, restrain, or detain employees.

Qualifications

• BSIS Proprietary Private Security Officer (PSO) registration required, or ability to obtain prior to start date. Current Guard Card holders encouraged to apply.
• Previous security experience strongly preferred.
• Experience in a corporate office, call center, healthcare, hospitality, or similar employee-focused environment is a plus.
• Strong conflict-resolution and verbal de-escalation skills.
• Ability to remain calm and professional during stressful or confrontational situations.
• Strong observation, communication, and incident-reporting skills.
• Sound judgment and ability to follow established escalation procedures.
• CPR/First Aid/AED certification preferred.

What We're Looking For

The ideal candidate is calm, professional, observant, approachable, and assertive when necessary. We are looking for someone who understands that workplace security is not only about physical security—it is also about preventing situations from escalating and helping maintain a safe environment for employees.

Pay: $20.00–$24.00 per hour
Location: Santa Ana, CA
Environment: Employee Call Center / Corporate Office