Office Secretary -Physical Therapy-Robinwood

About the role

We’re looking for a dedicated Office Secretary to support our fast-paced medical offices with outstanding clerical and administrative expertise.

Responsibilities

• Greet and assist patients and clients both in person and over the phone
• Schedule appointments and verify insurance information accurately
• Maintain patient demographics and update records in the system
• Address patient questions or refer them to appropriate personnel when needed
• Keep patients informed about scheduling delays or changes
• Maintain confidentiality and compliance with all healthcare regulations
• Keep the medical office neat and well-organized, and assist with tasks like scanning, sorting mail, and preparing forms

Requirements

• High school diploma or equivalent required
• Previous experience in a medical office setting and computer use preferred
• Strong communication and customer service skills
• Ability to prioritize and multitask in a busy environment
• Proficiency in maintaining confidential patient information
• Basic office equipment and computer literacy

You’ll Thrive Here If You

• Enjoy helping patients and keeping busy throughout the day
• Are comfortable working with electronic health records and scheduling systems
• Take pride in creating an organized, welcoming office environment
• Can adapt quickly to changing priorities and urgent requests

Benefits

• Health, Dental, and Vision Insurance (Coverage begins on the first of the month following your hire date)
• Life Insurance & Disability Coverage (Includes company-paid life insurance, as well as short- and long-term disability benefits)
• Paid Time Off (PTO) – A generous PTO program designed to help you recharge and maintain a healthy work-life balance
• 401(k) Retirement Plan with company match
• Education Assistance & Tuition Reimbursement for continued learning and career growth
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) options to save pre-tax dollars for eligible healthcare and dependent care expenses
• Shift Differential Pay for team members working evening, night, or weekend shifts

About Us

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen, and support one another. We provide warm welcomes, hospitality-driven closures, and are always Happy to Help.