OFFICE REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

About the role

Are you outgoing and customer-focused? Do you enjoy working with the public? If so, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers.
• Build relationships with clients.
• Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Work with the agent to establish and meet marketing goals.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Requirements

• Excellent interpersonal skills and enjoys providing excellent customer service.
• Excellent communication skills — written, verbal, and listening.
• Strong organizational skills.
• Self-motivated and detail-oriented.
• Proactive in problem-solving.
• Dedicated to customer service with pride in getting work done accurately and timely.
• Ability to work in a team environment and effectively relate to customers.
• Must be able to obtain Property and Casualty license.
• Must be able to obtain Life and Health license.

Benefits

• Dental insurance
• 401(k) with matching
• Health insurance
• Paid time off (vacation and personal/sick days)
• Training & development
• Valuable experience and growth potential
• Opportunity for advancement within the agency

Pay

$40,000.00 - $100,000.00 per year (salary plus commission)