OFFICE REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

Benefits

• Opportunity for advancement
• Paid time off
• Training & development

Responsibilities

• Answer incoming phone calls, check voicemails, and return missed calls.
• Support the service and sales teams.
• Made outbound calls to customers and prospects.
• Follow-up on documentation requests.
• Scan and upload documentation.
• Supply tracking, sort mail, and manage deliveries.
• Deal with clients in a respectful and professional manner.
• Enter notes from each interaction in the agency management tool.
• Other duties as required.

Requirements

• 2 years of administrative experience and 1 year of experience making outbound calls (previous experience as an Administrative Assistant, Admin Clerk, Operations Assistant, Office Administrator, Office Support, Office Assistant, or Front Office Coordinator preferred)
• High-school Diploma or equivalent
• Be respectful, reliable, and empathetic with customers
• Willingness to learn and possess a positive attitude
• Self-motivated, self-starter who does not need to be micromanaged
• Maintain client confidentiality and privacy
• Be ethical and have integrity
• Be able to work independently â while working together as a team to achieve agency goals
• Exceptional organizational skills, attention to detail, and ability to problem solve and think critically
• Tech-savvy â Ability to use Microsoft Office, manage email, and utilize online applications

Pay

$17.00 - $23.00 per hour

Schedule

Part-time to Full time (20 to 40 hours a week)