Office Representative | General Radiology | Part-Time | Days

About the role

Facilitates patient access to Radiology services by providing accurate and efficient registration, scheduling, and check-in services for both scheduled and non-scheduled patients. Ensures a positive patient experience while maintaining compliance with organizational policies, regulatory requirements, and patient confidentiality standards.

Responsibilities

• Obtain and verify accurate patient demographic, identification, insurance, and authorization information in accordance with organizational and The Joint Commission standards.
• Review and process written radiology orders, ensuring orders are complete and properly authorized.
• Enter and schedule radiology orders and appointments in EPIC, including scheduling, cancellations, and rescheduling as needed.
• Verify demographic and financial information and electronically file required documentation in OnBase.
• Review diagnosis information and ensure appropriate ICD coding is relevant to the signs and symptoms documented on the request for service.
• Maintain compliance with applicable federal regulations, including HIPAA and medical necessity requirements.
• Verify medical necessity according to insurance carrier guidelines and assist Financial Specialists with obtaining required patient waivers, including ABNs, when applicable.
• Assist with point-of-service collections by supporting Financial Specialists in collecting patient financial responsibilities and helping maximize reimbursement for the organization.
• Maintain patient confidentiality and safeguard protected health information at all times.
• Provide professional and courteous support to patients, Radiology Technologists, physicians, clinical staff, and other hospital and community healthcare personnel.
• Collaborate effectively with technical and clerical staff to ensure efficient patient flow and timely access to Radiology services.
• Perform other related duties as assigned to support the operations of the Radiology department.

Requirements

• High school diploma or equivalent required.
• Post-secondary education or continuing education beyond high school is preferred.
• A minimum of two (2) years of clerical or customer service experience is required, with at least one (1) year of experience in a healthcare environment preferred.
• A two-year degree may substitute for one year of required clerical, hospital, or medical practice experience.

Skills

• Demonstrated professionalism, courtesy, and patience when interacting with patients, customers, physicians, clinics, and clinical/technical staff.
• Excellent verbal and written communication skills, with the ability to communicate effectively in person and by telephone.
• Proficiency with computers and keyboarding.
• Strong critical-thinking, organizational, and problem-solving skills.
• Excellent attention to detail and the ability to work effectively in a fast-paced, high-pressure environment.
• Ability to multitask, prioritize responsibilities, manage competing demands, and work effectively as part of a team.
• Ability to confidently request, obtain, and provide information to patients, clinics, physicians, and healthcare staff.

Preferred Qualifications

• Familiarity with medical terminology, anatomy, ICD-10, and CPT codes.
• Knowledge of insurance terminology and processes.
• Experience with EPIC, Biscom, and OnBase systems.