Office Representative

About the role

The Office Representative will serve as the first point of contact for visitors and callers, ensuring a positive and professional experience for all. They will manage the smooth operation of the Primary Care reception, providing exceptional customer service.

Responsibilities

• Message taking
• Scheduling patient appointments
• Making reminder calls
• Completing registrations
• Notifying staff of patient arrivals
• Monitoring and updating patients in the waiting area
• Processing requests for medical records
• Ensuring compliance with hospital policies regarding the release of information

Requirements

• Strong communication skills
• A commitment to patient care
• The ability to collaborate effectively within a team
• Excellent time management
• Organizational abilities
• The capacity to multitask while maintaining a professional demeanor

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or related field preferred
• Experience in a healthcare setting preferred
• Knowledge of HIPAA regulations

Skills

• Excellent verbal and written communication skills
• Ability to prioritize tasks and manage multiple responsibilities simultaneously
• Proficient in Microsoft Office Suite
• Strong interpersonal and problem-solving skills

Benefits

• Competitive compensation
• Comprehensive benefits package including:
• Onsite parking
• 403(b) retirement plan
• Health plans including dental and vision insurance
• Tax-saving flexible spending accounts
• Health Savings Plan with employer contribution
• Long and short-term disability insurance
• Tuition reimbursement
• Employee Assistance Program
• Life insurance

Pay

Competitive compensation based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate patient needs.

Equal Opportunity Employer

Gifford Health Care is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by applicable law.