Front Desk Representative

About Us

Interpath Laboratory is a family-owned and operated clinical and anatomic pathology laboratory serving communities across Oregon, Washington, Nebraska, and Idaho. With more than 90 locations and over 60 years of steady growth, we are one of the Pacific Northwest’s leading independent laboratories, with plans for continued and strategic expansion into the Midwest. We are known for delivering rapid, reliable, and cost-effective laboratory testing while maintaining the flexibility, innovation, and personal connection that come from remaining independent. Our success is built on strong relationships—with our clients, our patients, and most importantly, our employees. At Interpath, we foster a collaborative, supportive work environment where teamwork, professionalism, and positive attitudes matter.

Responsibilities

• Use of online Patient Registration to accurately register patients
• Use of the Laboratory Information System (LIS) to look up and print patient orders
• Accurately make change and manage $200 cash drawer
• Perform data entry and accurately track patient payments
• Understand other departments and how they interact with the operations of the organization
• Participate in Quality Assurance Monitors
• Follow all established I.Q. protocols
• Take customer service phone calls and follow up on patient and client requests
• Filing, use of copy machine, phone system, and calculator as needed
• Understand and adhere to HIPAA policies, procedures, and regulations to assure patient confidentiality
• Maintain consistent, punctual, and reliable attendance to ensure continuity of operations and support for our team and patients
• Perform other work-related duties as assigned

Requirements

• High school diploma or equivalent
• Previous customer service experience and a genuine commitment to helping others
• Comfortable using computers, learning new programs, and navigating basic keyboard functions
• A careful, accurate approach to data entry and financial transactions
• Strong interpersonal and communication skills with the ability to connect effectively with a wide range of people
• Comfortable working with computers, phones, printers, and other standard office equipment

Physical Requirements

• Ability to sit or stand for long periods while working at the desk or assisting patients
• Occasional lifting of small items (up to 10-15 lbs)
• Frequent use of a keyboard and mouse for data entry
• Moving around the office or laboratory to assist visitors and retrieve documents
• Ability to speak clearly and hear effectively when interacting with others
• Occasional bending or reaching for files or supplies

OSHA Category

This position may occasionally perform tasks that involve exposure to blood, body fluids, and/or tissues. All employees performing these duties are offered the opportunity to receive the Hepatitis-B vaccination series.

Pay

Starts at $17.50 per hour

Schedule

Monday - Friday, 9am - 5:30pm

Benefits

• Medical, Dental, Vision with In-Network & Custom Network discounts
• 401(K) with discretionary employer match
• Paid Time Off
• Free clinical diagnostic laboratory testing performed in house