Office Receptionist

About the role

Serenity is seeking a receptionist for our University Park, TX office. The position is customer-focused, requiring excellent communication and interpersonal skills to provide exceptional experience for our clients. Your attention to detail and proactive approach will contribute to a smooth and seamless client journey, leaving a lasting positive impression on everyone who visits our clinic.

Responsibilities

• Update and verify customer information upon each visit
• Create rapport with customers, remember their names, interests, and stories
• Address questions and concerns while respecting boundaries and being sensitive to each person's individual challenges
• Provide support and compassion to ensure a positive customer experience
• Rotate through other various office tasks throughout the day

Qualifications

• High School Diploma/GED
• Excellent verbal and written communication, basic math skills
• Proven ability to multitask in a fast-paced environment
• 1+ year of full-time customer service experience, reception, or personal customer service industry