Office/Operations Manager- Home Services

About the role

DMV Foundation Solutions is seeking an experienced Office Manager to oversee day‑to‑day office logistics, keep operations organized, and serve as the central point of contact for customers, scheduling, invoicing, and internal communication. The role is hands‑on, requiring the ability to juggle multiple priorities, solve problems as they arise, and ensure important tasks are completed.

Responsibilities

• Manage desk operations: oversee day‑to‑day office logistics, track outstanding tasks, and keep operations organized.
• Drive customer satisfaction: serve as the friendly, articulate voice of the company when answering phone calls, handling inquiries, and scheduling customer appointments.
• Sync sales & production: partner closely with sales reps and field technicians to coordinate project timelines, scheduling, and job site updates.
• Invoicing & accounts receivable: ensure completed jobs are billed accurately and promptly, follow up on outstanding balances to maintain smooth cash flow.
• Problem‑solving & triage: help troubleshoot everyday operational challenges and unexpected adjustments typical of a busy home‑service business.
• Support company leadership: assist ownership and management with high‑level administrative tasks and process improvements as the company grows.

Requirements

• Prior administrative or office management experience in home services, construction, trades, or a similar field‑service industry.
• Strong ownership mindset: take pride in staying organized, tracking loose ends, and solving problems proactively.
• Excellent communicator: strong phone skills and comfort talking with clients, field personnel, sales representatives, and company management.
• Reliable & detail‑oriented: exceptional follow‑through to ensure calls, tasks, and administrative priorities are cleared before the end of the day.
• Reliable transportation and ability to commute consistently to the Alexandria, VA office.

Benefits

• Full benefits package: health and dental coverage.
• 401(k) with company matching.
• Paid time off (PTO).

Pay

$70,000 – $120,000 per year (commensurate with experience).

Schedule

Monday to Friday, in‑person office hours.