Office & Operations Manager

Career Summary

This is a high impact role and an opportunity to join a high-powered agency that’s poised for fast growth as we expand our footprint in the Kanawha Valley area. You will work in close partnership with the owner and your primary responsibilities will include managing the daily office operations as well as full life-cycle of our Caregiving and office teams.

Responsibilities

• Caregiver Recruitment:
• Assist and/or conduct all activities related to caregiver recruitment, interviewing and onboarding
• Assist and/or conduct with managing caregiver scheduling, training and orientation
• Create new hire packets and employee handbooks
• Client Communications:
• Create and distribute client welcome packets
• Manage and file information from incoming leads and existing clients while maintaining strict confidentiality (following HIPPA and other privacy policies and regulations)
• Maintain effective communication with clients, family members, caregivers and others involved in the care of an individual
• Office Operations:
• Answer and screen incoming phone calls in a pleasant, warm and professional manner
• Perform general office functions as needed to operate or promote a start-up business
• Auxiliary caregiving duties as required to fill in open shifts
• Payroll:
• Review time sheets and verify/reconcile against scheduling calendar in home care software; track late, missing, and incorrect time sheets
• Complete caregiver and internal payroll according to schedule
• Perform billing and payroll functions to meet company deadlines
• Review and maintain employee files

Qualifications

• High school diploma or education equivalent
• Bachelor’s degree or related secondary education or certification a plus
• Minimum three years of related work experience
• Experience in office management or HR-related function preferred
• Working knowledge of Microsoft Office suite required
• Prior health care industry and/or Caregiver experience a plus
• Valid driver’s license with insurance

Benefits

• Dental, vision, health insurance
• PTO
• Pay on Demand
• Performance-based bonus structure

About Senior Helpers

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

Equal Opportunity Employer

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.