Office Operations & Customer Support Specialist

What You'll Do

• Process and manage customer purchase orders accurately and efficiently.
• Forecast customer demand and assist with production scheduling and planning.
• Closer with manufacturing to ensure customer orders are produced and shipped on time.
• Cook with logistics providers to arrange domestic and international shipments.
• Prepare shipping documentation and export paperwork.
• Monitor inventory levels and maintain accurate records within company databases.
• Calculate pricing, costs, and profit margins.
• Determine raw material requirements and coordinate purchasing for production.
• Respond promptly and professionally to customer and vendor inquiries.
• Work directly with the Company President to identify and support new business opportunities and continuous improvement initiatives.
• Aid with administrative projects and other office responsibilities as needed.

What We're Looking For

• Associate's degree required (Bachelor's degree preferred).
• Strong mathematical aptitude and analytical skills.
• Advanced proficiency in Microsoft Office, especially Excel and Outlook.
• Excellent organizational and time management abilities.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Strong problem-solving and critical-thinking skills.
• Outstanding written and verbal communication skills.
• Friendly, professional, and customer-focused attitude.
• Ability to work independently while contributing to a collaborative team.
• Experience with QuickBooks or similar accounting software is highly preferred.
• Experience with inventory management, purchasing, production planning, or shipping documentation is preferred.
• Manufacturing, operations, supply chain, or logistics experience is a strong plus.

Benefits

• Competitive compensation
• Sign-on bonus
• Medical and dental insurance
• 401(k) retirement plan
• Profit sharing
• Pension plan
• Paid time off
• Annual performance and salary reviews
• Comprehensive training and ongoing support
• A stable, growing company with long-term career opportunities
• A collaborative, team-oriented culture with an open-door leadership philosophy