Office Operations Assistant

About the role

Manage the full patient life-cycle by greeting visitors, handling check-in/out, and scheduling or confirming appointments.
Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertifications.
Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.
Answer telephones, screen calls, take messages, and provide essential clerical support.

Responsibilities

• Manage the full patient life-cycle by greeting visitors, handling check-in/out, and scheduling or confirming appointments.
• Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertifications.
• Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.
• Answer telephones, screen calls, take messages, and provide essential clerical support.

Requirements

• A high school diploma equivalency OR 1 year of applicable cumulative job specific experience required.

Qualifications

• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Skills

• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of healthcare policies and procedures.

Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options.
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance.
• Time to recharge: pro-rated paid time off (PTO) and holidays.
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning.
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources.
• Family support: parental leave, adoption assistance and family benefits.
• Other benefits: optional legal and pet insurance, transportation savings and more.

Pay

Details on pay are not specified in the posted job description.

Schedule

The schedule is Full-time / Days.

Life at Ascension

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Equal Employment Opportunity Employer

Equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.