OFFICE OPERATIONS ADMINISTRATOR

Responsibilities

• Schedule and coordinate leads, installations, customer services, management reports, accounting functions, etc.
• Function as the “go-to” person for administrative matters when the Regional Manager or Regional Operations Manager is out of the office.
• Execute the “JUMP” program to ensure customer communication is maintained throughout the project.
• Main point of contact for the customer in handling questions or problems.
• Keep the customer updated with timely and frequent information about project progress.
• Facilitate customer resolutions by bringing together the appropriate GDI personnel.
• Maintain the Production Log.
• Review new contracts for accuracy and completeness, booking them within 1 day of signing.
• Handle ATCs and cancellations.
• Perform all accounting functions including A/R, A/P, monthly, quarterly, yearly, checking account, financing paperwork, etc.
• Manage employee personnel and payroll information.
• Other duties may be assigned.

Requirements

• A minimum of two years’ experience in customer/client services, call center, help desk, or other applicable service-related industries.
• Good problem-solving skills.
• Competent in using technology and proficient in GDI’s IT systems; experience with Excel is a plus.
• Well organized and able to think on one’s feet.
• Proactive in managing customer interactions, customer expectations, and providing win-win solutions within the organization.
• Great business sense and judgment.

Performance Expectations

• Customer resolutions within 24 hours or less.
• JUMP program executed 100%.
• Net score 90% or better in communication on customer service surveys.
• Online reviews for 10% of all installed jobs.