OFFICE OPERATIONS ADMINISTRATOR

About the role

The Operations Administrator (OA) is responsible for ensuring that all administrative, scheduling, and clerical functions are performed in accordance with company guidelines. The OA is responsible for scheduling and coordinating leads, installations, customer services, management reports, accounting functions, etc. In locations with more than one OA, one may function as the “go-to” person for administrative matters when the Regional Manager or Regional Operations Manager is out of the office.

Pay

UP TO $22 HOURLY + OT = BENEFITS & BONUSES

Responsibilities

• Execution of the “JUMP” program to ensure customer communication is maintained throughout the project
• Main point of contact for the customer in handling a question or problem
• Keep the customer updated with timely and frequent information about progress on the project
• Facilitate customer resolutions by bringing together the appropriate GDI personnel
• Maintain the Production Log
• Review new contracts for accuracy and completeness. All new contracts should be booked within 1 day of contract signing.
• Handling ATCs and cancellations
• Review and/or perform all accounting functions including: A/R, A/P, monthly, quarterly, yearly, checking account, financing paperwork, etc.
• Maintain employee personnel and payroll information
• Other duties may be assigned

Qualifications

• Minimum of two years’ experience in customer/client services, call center, help desk, or other applicable service related industries
• Good problem-solving skills
• Competent in the use of technology and able to function proficiently in our IT systems; experience with Excel a plus
• Well organized and able to think on your feet
• Proactive in managing customer interactions and expectations, able to work within the organization to provide win‑win solutions
• Great business sense and judgement

Performance Expectations

• Customer resolutions within 24 hours or less
• JUMP program executed 100%
• Net score 90% or better in communication on customer service survey
• Online reviews for 10% of all installed jobs