Office Manager - Willing to Train!

Location: Centralia, IL

Pay

$21-23/hr, depending on experience. Bonus and commission incentives offered.

Benefits

• Full benefits package: medical, vision, dental, and life insurance
• 401k with employer matching
• Paid time off (PTO) and paid holidays
• Paid maternity leave
• Employee discounts

Schedule

Full-time. Office hours are Monday-Friday 8am-7pm, Saturday 8am-1pm (hours vary by day and location). You must have open availability to work any shift within these hours, including occasional earlier or later times as needed.

About the Role

An Office Manager will achieve a world-class Total Patient Experience that maximizes retail sales while supporting patients' medical needs. Responsible for the overall sales and profitability of an office location, this role manages all operations including team member support, merchandising, inventory management, training, and safety. A Licensed Office Manager will possess a State Optician's License where required by the company.

Responsibilities

• Direct and execute the overall sales and profitability of an individual office location through effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctors associated with the office location and serve as liaison between doctor and office team.
• Human Resource Management: Recruitment, selection, training, coaching, and development of team members, including coaching on KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the office team.
• Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
• Motivate team members by remaining positive and communicating changes or news in a supportive and constructive way.
• Maintain facility to corporate standards, including building, equipment, parking lot, and grounds, as well as safety rules, HIPAA & OSHA requirements, hazardous material handling, and waste disposal.
• Monitor and enforce Company cash handling policies and procedures, including petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.
• Execute day-to-day operations of the office by ensuring team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training are completed.

Requirements

• High school diploma or GED required.
• Industry-related experience is beneficial; management experience preferred.
• Must pass a background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.
• ABO, NCLE, and/or LDO credentials preferred but not required.
• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

Work Environment

Work is primarily performed in a standard office or clinical setting. Travel to other locations may occasionally be required to carry out essential job duties and responsibilities.

Physical Requirements

• Frequent walking (75%), sitting (50%), and standing (50%).
• Regular bending, stooping, and reaching (25–50%).
• Ability to lift, carry, push, and pull items up to 25 lbs.
• Strong fine motor skills and full use of hands for constant grasping, writing/typing, and use of technology.
• Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—required 100% of the time.
• Occasional driving or climbing may be necessary.