Office Manager - Primary Care Braddock - Full Time

Essential Responsibilities

• Manages the day to day operations of the physician practice, including front and back office functions, or ambulatory surgery center.
• Supervises staff, resolves problems and implements approved disciplinary action.
• Interviews, hires, trains and conducts performance evaluations.
• Manages and monitors key financial and revenue cycle metrics, including staff hours, resource allocation, expense budget, patient volumes, and the revenue cycle process.
• Provides primary (or secondary) review of reconciliation of monies being collected and deposited.
• Responsible for monitoring patient satisfaction reports, identifying variances from standard, addressing and resolving patient complaints.
• Responsible for quality and performance improvement by monitoring metrics and addressing deficiencies.
• Works collaboratively with physicians, leadership and health professionals to accomplish organization and practice/ambulatory surgery center goals.
• Ensures compliance with all regulatory requirements.
• Performs other duties as assigned or required.

Qualifications

• Minimum Associate's Degree or equivalent combination of education and/or experience.
• 1-3 years’ experience in a practice/healthcare setting or equivalent combination of education and experience.
• PREFERRED: Certified Physician Practice Manager (CPPM).