Office Manager - Middletown

General Job Summary

Manage team to achieve assigned goals though exceptional service and needs based selling. Oversee office operations while supervising and developing staff.

Essential Duties and Responsibilities

• Supports the mission, vision and philosophy of the Bank.
• Complies willingly with all organizational policies and procedures.
• Safeguards compliance with regulatory agencies.
• Retain and expand current customer relationships.
• Open new accounts, perform account maintenance, process and close loans.
• Engage existing clients and prospects to uncover needs and offer solutions.
• Process deposits, withdrawals, cash checks, balance a cash drawer, and process teller work through image capture.
• Perform Service Associate duties as required.
• Track results vs. goals, conduct weekly team meetings, and coach employees.
• Supervise branch personnel, responsible for performance appraisals, employee development, disciplinary actions, and scheduling.
• Lead, exemplify, and coach to 212º commitment to service.
• Aid in business development by preparing for and participating in business calling activities, networking, and community involvement.
• Remain up to date with changes in bank operational policies and procedures to ensure staff compliance while making recommendations to improve efficiency.
• Responsible for customer relations including complaints and inquiries.
• Responsible for office operational processes.
• Represent the bank at community functions.
• Perform other functions as required.

Minimum Job Requirements

• Education: High School Diploma or GED Equivalent required – BS/BA business related field preferred.
• Experience: Graduate of Management Training Program or 3+ years of retail banking experience, 1+ years of lending experience.
• Specific Skills: Computer proficiency including Microsoft Word, Excel, Outlook, etc.; ability to work in team environment and motivate others; proven supervisory experience helpful; professional appearance and demeanor; good communication skills – both written and verbal; organizational skills and time management; ability to adapt to a changing environment; demonstrate active listening skills; practical application of policies and procedures; ability to coordinate actions in relation to the actions of others; ability to foresee problems and develop solutions.

Supervisory Responsibility

Will supervise and develop staff.

Physical Requirements

• Primarily sedentary work performed in an office environment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person.
• Visual acuity sufficient to read computer screens, printed documents, and financial data.
• Occasional standing, walking, bending, or reaching.
• Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies).

Benefits

• 401(K) with a company match of up to 6%.
• ESOP employer match.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Cancer/Disease insurance.
• Accident insurance.
• Flexible Spending Accounts.
• Flexible Savings Accounts.
• Health Savings Accounts.
• Bank paid Life/AD&D insurance.
• Voluntary Life/AD&D insurance.
• Bank paid Short-Term and Long-Term Disability insurance.
• Employee Stock Purchase Plan.
• Employee Assistance Program.