Office Manager for Process Serving Agency
All New York Process Servers · Rochester, NY · Yesterday
On-siteAdministrative$200/hrFull-time
Benefits
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Responsibilities
- Manage day-to-day office operations and workflow.
- Oversee and support administrative staff and process servers.
- Ensure deadlines are met and cases are handled efficiently.
- Maintain company procedures and quality control standards.
- Aid with scheduling and assigning work.
Client Service
- Serve as a primary point of contact for clients, attorneys, and vendors.
- Respond to inquiries via phone and email in a professional and timely manner.
- Resolve client concerns and provide status updates.
- Build and maintain strong relationships with existing clients.
Case Management
- Review new assignments for accuracy and completeness.
- Enter and monitor cases in process serving software.
- Track deadlines and follow-up requirements.
- Cook up with process servers and subcontractors throughout New York State.
- Ensure proper completion and return of affidavits and affirmations of service.
Quality Control
- Review service attempts and notes for accuracy.
- Ensure compliance with client instructions, CPLR requirements, and company standards.
- Maintain detailed records and documentation.
Qualifications
- 3+ years of office management or administrative experience.
- Strong organizational and multitasking skills.
- Excellent written and verbal communication.
- Ability to prioritize and meet deadlines in a fast-paced environment.
- High attention to detail and accuracy.
- Professional and customer-service oriented.
- Proficiency with Microsoft Office, Google Workspace, and web-based software (will be trained).
- Understanding of process serving.
Desired Traits
- Self-motivated and dependable.
- Positive attitude and team player.
- Strong problem-solving skills.
- Ability to handle confidential information.
- Comfortable managing multiple priorities simultaneously.
- Takes pride in providing exceptional service and maintaining accuracy.