Office Manager (Copy)

Company: Apollo Plumbing and Rooter
Location: Everett, Washington
Employment Type: Full Time

About the Role

You will serve as the central operational leader of our headquarters, guiding our administrative team and refining office systems to support rapid field operations. This role gives you the hands-on authority to coach staff, enforce processes, and directly shape a culture built on high accountability and customer excellence. You will thrive in a high-impact position where your leadership directly influences daily productivity and long-term organizational success.

Responsibilities

• Lead, mentor, and coach administrative team members to foster continuous growth and high performance.
• Establish, enforce, and optimize internal operational workflows to streamline daily administrative functions.
• Monitor team productivity metrics and operational KPIs to maintain exceptional customer service standards.
• Drive a culture of proactive accountability, collaboration, and continuous operational improvement.
• Partner with department leaders, dispatch, and field operations to ensure seamless cross-functional communication.
• Resolve escalated customer service inquiries promptly, maintaining company reputation and client trust.
• Oversee office administration, documentation control, and daily facility operations.

Requirements

• High School Diploma or GED equivalent.
• Proven leadership capability with a strong track record of managing people, enforcing processes, and driving accountability.
• Professional communication skills and proficiency with standard office management and administrative systems.

Preferred Qualifications

• Minimum of 5 years of related office management or operational leadership experience.
• Demonstrated experience in high-volume customer service environments or field services operations.
• Prior experience implementing process improvements and system-wide administrative efficiencies.

Pay

$32 to $40 per hour plus performance-based bonus.

Benefits

• Full-time, onsite stability in a collaborative and growth-oriented work environment.
• Access to leadership support and opportunities to drive meaningful operational change.

About Us

Apollo Plumbing and Rooter has proudly served the Snohomish and North King County areas with professional plumbing and drain cleaning services since 2005. Our team is comprised of dedicated professionals committed to operational excellence, continuous improvement, and our core values of Devotion, Focus, Positive Attitude, Empathy, and Respect.