Office Manager - Colerain

FLSA Status: Exempt | Department: Retail

About the role

Manage team to achieve assigned goals though exceptional service and needs based selling. Oversee office operations while supervising and developing staff.

Responsibilities

• Supports the mission, vision and philosophy of the Bank.
• Complies willingly with all organizational policies and procedures.
• Supports all functions that maintain compliance with regulatory agencies.
• Retain and expand current customer relationships
• Open new accounts, perform account maintenance, process and close loans
• Consultative Selling - Engage existing clients and prospects to uncover needs and offer solutions
• Perform Service Associate duties as required, such as, processing deposits, withdrawals, cashing checks, balancing a cash drawer and processing teller work through image capture
• Responsible for team building & motivation – Track results vs. goals, conduct weekly team meetings and coach employees
• Supervise branch personnel – Responsible for performance appraisals, employee development, disciplinary actions and scheduling
• Lead, exemplify and coach to 212º commitment to service
• Assist with business development by preparing for and participating in business calling activities, networking, and community involvement.
• Remain up to date with changes in bank operational policies and procedures to ensure staff compliance while making recommendations to improve efficiency
• Responsible for customer relations including complaints and inquiries
• Responsible for office operational processes
• Represent the bank at community functions
• Other functions as required

Requirements

• Education: High School Diploma or GED Equivalent required – BS/BA business related field preferred
• Experience: Graduate of Management Training Program or 3+ years of retail banking experience; 1+ years of lending experience

Qualifications

• Supervisory Responsibility: Will supervise and develop staff
• Physical Requirements: Primarily sedentary work performed in an office environment; Ability to sit for extended periods of time while working at a computer; Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment; Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person; Visual acuity sufficient to read computer screens, printed documents, and financial data; Occasional standing, walking, bending, or reaching; Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)

Skills

• Computer proficiency including Microsoft Word, Excel, Outlook, etc.
• Ability to work in team environment and motivate others
• Proven supervisory experience helpful
• Professional appearance and demeanor
• Good communication skills – both written and verbal
• Organizational skills