Office Manager (Bilingual Spanish Preferred Not Required)
for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should not repeat job title. We must include sections only when posting has real specific content. We need to map content.
We have Overview (purpose, mission) maybe "About the role" or "Overview". The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those headings if content exists.
We have "Overview" describing purpose, mission, why join. Could be "About the role". We'll put that.
We have "Why Join Our Team:" maybe part of About the role.
We have Responsibilities section with many bullet points. Use Responsibilities
then - ... each essential responsibility.
We have Education Position Requirements/Skills: includes education, experience, certifications, knowledge & skills, physical requirements, key attributes. This could be split into Requirements, Qualifications, Skills. But we need to avoid thin sections. Could combine into one
Requirements
with sublists? But instruction: Use - for any list of duties/requirements/benefits. So we can have a Requirements section with lists for education, experience, certifications, knowledge & skills, physical requirements, key attributes. Could be multiple
inside.
We have Compensation & Benefits: includes base salary plus performance bonuses, schedule & time off, etc. Actually schedule & time off is separate. But we have Compensation & Benefits heading in text. We'll make Benefits section maybe includes medical, dental, vision, Teladoc, 401k, wellness program, EAP, parental leave, BHG University, LinkedIn Learning, Working Advantage. Also mention competitive base salary plus performance bonuses. Pay section maybe? The instruction says include Pay section only if posting actually states them. It does mention competitive base salary plus performance bonuses. So we can have Pay section with that.
Schedule & Time Off: Monday-Friday schedule — no weekends, no on-call; 8 paid company holidays per year; Paid Time Off (PTO) — accrued from day one. So we can have Schedule section.
We also have Growth & Perks: BHG University LinkedIn Learning Working Advantage (these are perks). Could be part of Benefits or separate. But we already have Benefits; we could include them there.
We must not include boilerplate like EEO etc. Not present.
We must not repeat job title.
We must not include Job ID/requisition numbers.
We must preserve all substantive information.
We need to output only HTML fragment, no /, no markdown fences.
Let's craft.
Structure:
About the role
Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion. ... (include overview and why join team text). We'll combine overview and why join.
Then
Responsibilities
- ... each essential responsibility bullet. Need to split the long paragraph into list items. We'll extract each bullet from the responsibilities section.
Responsibilities text includes:
- Reports To: Regional Practice Manager (maybe not needed as bullet? It's metadata but could be included as part of responsibilities? Probably not needed as bullet but we can include as a list item? Might be considered minor metadata; we could drop? The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Reports To is minor metadata; we could fold into a short p under responsibilities? But we are using list for duties. Could include as a list item? Might be okay but maybe better to include as a short p before list. However instruction: Use
- for any list of duties/requirements/benefits. So we can have a
for minor metadata then
for duties.
Thus under Responsibilities: Reports To: Regional Practice Manager
then with duties.
List duties:
- Position Objective The Office Manager is responsible for leading the day-to-day operations of an assigned medical practice while fostering a high-performing, patient-centered culture that delivers Five-Star Service. This role oversees both clinical and administrative operations, manages clinic staff, supports providers, and drives operational excellence through quality, service, financial, and patient care outcomes. The Office Manager serves as the operational leader for the clinic, ensuring efficient workflows, regulatory compliance, exceptional patient experiences, and achievement of organizational performance goals within a Medicare Advantage, value-based care environment.
But that's a long sentence; we could break into multiple list items? Might be okay as one.
Then "Essential Responsibilities" with subheadings: Clinic Operations & Performance, Leadership & Team Management, Provider & Patient Support, Administrative & Financial Operations, Compliance & Quality.
We can make each subheading as a list item? Or we could keep as separate inside? Simpler: each bullet as a list item, maybe with the subheading bold? But we cannot add extra tags besides , , - ,
. We can include bold via ? Not prohibited but not mentioned. Safer to just plain text.
We'll create list items for each essential responsibility bullet.
Let's extract:
Clinic Operations & Performance:
- Lead the day-to-day operations of the assigned medical practice to ensure efficient, patient-centered clinic operations.
- Monitor, analyze, and improve key operational and clinical performance metrics, including HEDIS measures, patient access, admission management, emergency room utilization, patients not seen, quality outcomes, patient satisfaction, and other organizational KPIs.
- Identify operational improvement opportunities and implement workflow enhancements that improve quality, efficiency, and patient experience.
- Track and report on Medicare Advantage Star Ratings metrics, value-based care performance targets, and performance bonus program requirements.
- Ensure front-office and back-office operations function efficiently while maintaining exceptional service standards.
Leadership & Team Management:
- Directly supervise clinic staff, including Medical Assistants, Receptionists, Licensed Practical Nurses (LPNs), and other assigned team members (typically 3–7 team members).
- Manage staffing, scheduling, payroll approval, PTO, attendance, coaching, performance management, and employee development.
- Recruit, onboard, train, mentor, and develop clinic team members in accordance with VIPcare standards.
- Lead daily clinic huddles and coordinate daily staffing priorities.
- Foster a collaborative, accountable, and patient-focused culture.
Provider & Patient Support:
- Partner closely with physicians and advanced practice providers to ensure efficient clinic operations and high-quality patient care.
- Coordinate provider schedules and support administrative and clinical workflows.
- Assist providers with credentialing, hospital access, professional licensing, payer enrollment, and related administrative activities.
- Support patient access initiatives, care coordination, referrals, and proactive outreach activities.
Administrative & Financial Operations:
- Ensure accurate management of: Office supplies, Medical inventory, Pharmaceutical inventory, Invoices, Referral processing, Patient records, Medication management.
- Maintain clinic calendars, communication boards, schedules, and operational tracking tools.
- Communicate clinic performance, operational issues, and improvement recommendations to leadership.
Compliance & Quality:
- Ensure compliance with Medicare Advantage requirements, HIPAA, OSHA, CLIA, infection prevention standards, and applicable employment laws.
- Promote patient safety and promptly report suspected compliance, privacy, or safety concerns.
- Maintain accurate clinical and operational documentation.
- Participate in organizational meetings and communicate key updates to clinic staff.
- Perform other duties as assigned.
Now Education/Requirements section.
We have:
Education Position Requirements/ Skills:
- High school diploma or equivalent required.
- Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or a related field preferred.
- Experience 4+ years of progressive experience in a healthcare environment, such as medical assisting, clinical operations, medical office administration, patient access, practice management, healthcare customer service, referral coordination, or another related healthcare support role.
- Equivalent combinations of clinical and healthcare operations experience will be considered.
- 1+ year(s) of leadership, supervisory, lead, or team coordinator experience in a physician practice, outpatient clinic, or other healthcare setting preferred.
- Experience leading multidisciplinary healthcare teams is highly desirable.
- Experience working within a Medicare Advantage or value-based care environment, including knowledge of HEDIS and quality initiatives, preferred.
- Bilingual English/Spanish Preferred, Not Required
- Certifications: Current CPR/BLS certification preferred. Certified Medical Assistant (CMA, RMA, CCMA, NCMA) preferred.
- Knowledge & Skills: Working knowledge of medical office operations, ambulatory care workflows, and clinical procedures, with the ability to provide clinical support when operationally necessary.
- Working knowledge of common medications and disease processes affecting the patient population served.
- Knowledge of HIPAA, OSHA, CLIA, infection prevention, medical coding principles, and other applicable healthcare regulations.
- Experience using electronic medical records (EMRs).
- Proficiency with Google Workspace (Drive, Docs, Sheets, Slides).
- Excellent customer service skills and professional telephone etiquette.
- Strong organizational, prioritization, time-management, and multitasking skills with exceptional attention to detail.
- Excellent verbal and written communication skills with the ability to effectively communicate with patients, providers, health plans, vendors, leadership, and internal and external partners.
- Strong leadership, interpersonal, coaching, and team-building skills with the ability to motivate, develop, and hold team members accountable while fostering a collaborative, service-oriented culture.
- Strong critical thinking, analytical, decision-making, and problem-solving abilities.
- Ability to maintain confidentiality and appropriately handle sensitive and protected information.
- Demonstrated ability to work independently while effectively managing multiple priorities in a fast-paced clinical environment.
- Demonstrated commitment to delivering exceptional patient care and a Five-Star patient experience.
- Results-oriented with a focus on quality, operational excellence, accountability, and continuous improvement.
- Ability to build positive relationships across departments and work effectively with cross-functional teams.
- Appreciation for cultural diversity and sensitivity to the needs of Medicare and other patient populations served by VIPcare.
- Ability to adapt to changing priorities while maintaining professionalism and a positive attitude.
- Physical Requirements: Ability to perform a full range of physical activities required in a clinical environment, including assisting with patient positioning and transfers when necessary. Frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements throughout the workday. Manual dexterity and fine motor skills sufficient to operate medical equipment, complete administrative tasks, and perform clinical duties when needed. Ability to lift, carry, push, or move medical equipment and supplies weighing up to 15 pounds and assist with heavier patient transfers when appropriate. Ability to sit or stand for extended periods based on operational needs. Visual acuity and hearing (with or without reasonable accommodation) sufficient to safely perform essential job functions. Ability to operate standard office equipment, computers, telephones, and clinical devices. Ability to travel between clinic locations, attend meetings, and participate in training sessions as business needs require. Reliable transportation to consistently report to scheduled work locations and meetings.
- Key Attributes/ Skills: Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles. An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments. Is able to work within the Better Health environment by facing tasks and challenges with energy and passion. Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
We could split into Requirements (education, experience, certifications) and Skills (knowledge & skills, physical requirements, key attributes). But we need to avoid thin sections. Could combine into one Requirements section with multiple lists.
We'll do Requirements
then maybe Education:
... but
Responsibilities
then- ... each essential responsibility.
We have Education Position Requirements/Skills: includes education, experience, certifications, knowledge & skills, physical requirements, key attributes. This could be split into Requirements, Qualifications, Skills. But we need to avoid thin sections. Could combine into one
Requirements
with sublists? But instruction: Use- for any list of duties/requirements/benefits. So we can have a Requirements section with lists for education, experience, certifications, knowledge & skills, physical requirements, key attributes. Could be multiple
- inside.
We have Compensation & Benefits: includes base salary plus performance bonuses, schedule & time off, etc. Actually schedule & time off is separate. But we have Compensation & Benefits heading in text. We'll make Benefits section maybe includes medical, dental, vision, Teladoc, 401k, wellness program, EAP, parental leave, BHG University, LinkedIn Learning, Working Advantage. Also mention competitive base salary plus performance bonuses. Pay section maybe? The instruction says include Pay section only if posting actually states them. It does mention competitive base salary plus performance bonuses. So we can have Pay section with that.
Schedule & Time Off: Monday-Friday schedule — no weekends, no on-call; 8 paid company holidays per year; Paid Time Off (PTO) — accrued from day one. So we can have Schedule section.
We also have Growth & Perks: BHG University LinkedIn Learning Working Advantage (these are perks). Could be part of Benefits or separate. But we already have Benefits; we could include them there.
We must not include boilerplate like EEO etc. Not present.
We must not repeat job title.
We must not include Job ID/requisition numbers.
We must preserve all substantive information.
We need to output only HTML fragment, no /, no markdown fences.
Let's craft.
Structure:
- ... each essential responsibility bullet. Need to split the long paragraph into list items. We'll extract each bullet from the responsibilities section.
Responsibilities text includes:
- Reports To: Regional Practice Manager (maybe not needed as bullet? It's metadata but could be included as part of responsibilities? Probably not needed as bullet but we can include as a list item? Might be considered minor metadata; we could drop? The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Reports To is minor metadata; we could fold into a short p under responsibilities? But we are using list for duties. Could include as a list item? Might be okay but maybe better to include as a short p before list. However instruction: Use
- for any list of duties/requirements/benefits. So we can have a
for minor metadata then
- for duties.
Thus under Responsibilities:
- ,
. We can include bold via ? Not prohibited but not mentioned. Safer to just plain text. We'll create list items for each essential responsibility bullet. Let's extract: Clinic Operations & Performance: - Lead the day-to-day operations of the assigned medical practice to ensure efficient, patient-centered clinic operations. - Monitor, analyze, and improve key operational and clinical performance metrics, including HEDIS measures, patient access, admission management, emergency room utilization, patients not seen, quality outcomes, patient satisfaction, and other organizational KPIs. - Identify operational improvement opportunities and implement workflow enhancements that improve quality, efficiency, and patient experience. - Track and report on Medicare Advantage Star Ratings metrics, value-based care performance targets, and performance bonus program requirements. - Ensure front-office and back-office operations function efficiently while maintaining exceptional service standards. Leadership & Team Management: - Directly supervise clinic staff, including Medical Assistants, Receptionists, Licensed Practical Nurses (LPNs), and other assigned team members (typically 3–7 team members). - Manage staffing, scheduling, payroll approval, PTO, attendance, coaching, performance management, and employee development. - Recruit, onboard, train, mentor, and develop clinic team members in accordance with VIPcare standards. - Lead daily clinic huddles and coordinate daily staffing priorities. - Foster a collaborative, accountable, and patient-focused culture. Provider & Patient Support: - Partner closely with physicians and advanced practice providers to ensure efficient clinic operations and high-quality patient care. - Coordinate provider schedules and support administrative and clinical workflows. - Assist providers with credentialing, hospital access, professional licensing, payer enrollment, and related administrative activities. - Support patient access initiatives, care coordination, referrals, and proactive outreach activities. Administrative & Financial Operations: - Ensure accurate management of: Office supplies, Medical inventory, Pharmaceutical inventory, Invoices, Referral processing, Patient records, Medication management. - Maintain clinic calendars, communication boards, schedules, and operational tracking tools. - Communicate clinic performance, operational issues, and improvement recommendations to leadership. Compliance & Quality: - Ensure compliance with Medicare Advantage requirements, HIPAA, OSHA, CLIA, infection prevention standards, and applicable employment laws. - Promote patient safety and promptly report suspected compliance, privacy, or safety concerns. - Maintain accurate clinical and operational documentation. - Participate in organizational meetings and communicate key updates to clinic staff. - Perform other duties as assigned. Now Education/Requirements section. We have: Education Position Requirements/ Skills: - High school diploma or equivalent required. - Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or a related field preferred. - Experience 4+ years of progressive experience in a healthcare environment, such as medical assisting, clinical operations, medical office administration, patient access, practice management, healthcare customer service, referral coordination, or another related healthcare support role. - Equivalent combinations of clinical and healthcare operations experience will be considered. - 1+ year(s) of leadership, supervisory, lead, or team coordinator experience in a physician practice, outpatient clinic, or other healthcare setting preferred. - Experience leading multidisciplinary healthcare teams is highly desirable. - Experience working within a Medicare Advantage or value-based care environment, including knowledge of HEDIS and quality initiatives, preferred. - Bilingual English/Spanish Preferred, Not Required - Certifications: Current CPR/BLS certification preferred. Certified Medical Assistant (CMA, RMA, CCMA, NCMA) preferred. - Knowledge & Skills: Working knowledge of medical office operations, ambulatory care workflows, and clinical procedures, with the ability to provide clinical support when operationally necessary. - Working knowledge of common medications and disease processes affecting the patient population served. - Knowledge of HIPAA, OSHA, CLIA, infection prevention, medical coding principles, and other applicable healthcare regulations. - Experience using electronic medical records (EMRs). - Proficiency with Google Workspace (Drive, Docs, Sheets, Slides). - Excellent customer service skills and professional telephone etiquette. - Strong organizational, prioritization, time-management, and multitasking skills with exceptional attention to detail. - Excellent verbal and written communication skills with the ability to effectively communicate with patients, providers, health plans, vendors, leadership, and internal and external partners. - Strong leadership, interpersonal, coaching, and team-building skills with the ability to motivate, develop, and hold team members accountable while fostering a collaborative, service-oriented culture. - Strong critical thinking, analytical, decision-making, and problem-solving abilities. - Ability to maintain confidentiality and appropriately handle sensitive and protected information. - Demonstrated ability to work independently while effectively managing multiple priorities in a fast-paced clinical environment. - Demonstrated commitment to delivering exceptional patient care and a Five-Star patient experience. - Results-oriented with a focus on quality, operational excellence, accountability, and continuous improvement. - Ability to build positive relationships across departments and work effectively with cross-functional teams. - Appreciation for cultural diversity and sensitivity to the needs of Medicare and other patient populations served by VIPcare. - Ability to adapt to changing priorities while maintaining professionalism and a positive attitude. - Physical Requirements: Ability to perform a full range of physical activities required in a clinical environment, including assisting with patient positioning and transfers when necessary. Frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements throughout the workday. Manual dexterity and fine motor skills sufficient to operate medical equipment, complete administrative tasks, and perform clinical duties when needed. Ability to lift, carry, push, or move medical equipment and supplies weighing up to 15 pounds and assist with heavier patient transfers when appropriate. Ability to sit or stand for extended periods based on operational needs. Visual acuity and hearing (with or without reasonable accommodation) sufficient to safely perform essential job functions. Ability to operate standard office equipment, computers, telephones, and clinical devices. Ability to travel between clinic locations, attend meetings, and participate in training sessions as business needs require. Reliable transportation to consistently report to scheduled work locations and meetings. - Key Attributes/ Skills: Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles. An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments. Is able to work within the Better Health environment by facing tasks and challenges with energy and passion. Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals. We could split into Requirements (education, experience, certifications) and Skills (knowledge & skills, physical requirements, key attributes). But we need to avoid thin sections. Could combine into one Requirements section with multiple lists. We'll do
Requirements
then maybeEducation:
- ... but
Reports To: Regional Practice Manager
then- with duties.
List duties:
- Position Objective The Office Manager is responsible for leading the day-to-day operations of an assigned medical practice while fostering a high-performing, patient-centered culture that delivers Five-Star Service. This role oversees both clinical and administrative operations, manages clinic staff, supports providers, and drives operational excellence through quality, service, financial, and patient care outcomes. The Office Manager serves as the operational leader for the clinic, ensuring efficient workflows, regulatory compliance, exceptional patient experiences, and achievement of organizational performance goals within a Medicare Advantage, value-based care environment.
But that's a long sentence; we could break into multiple list items? Might be okay as one.
Then "Essential Responsibilities" with subheadings: Clinic Operations & Performance, Leadership & Team Management, Provider & Patient Support, Administrative & Financial Operations, Compliance & Quality.
We can make each subheading as a list item? Or we could keep as separate
- inside? Simpler: each bullet as a list item, maybe with the subheading bold? But we cannot add extra tags besides
,
- ,
- ,
- for any list of duties/requirements/benefits. So we can have a
About the role
Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion. ... (include overview and why join team text). We'll combine overview and why join. Then
Responsibilities
- ... each essential responsibility bullet. Need to split the long paragraph into list items. We'll extract each bullet from the responsibilities section.
Responsibilities text includes:
- Reports To: Regional Practice Manager (maybe not needed as bullet? It's metadata but could be included as part of responsibilities? Probably not needed as bullet but we can include as a list item? Might be considered minor metadata; we could drop? The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
- for any list of duties/requirements/benefits. So we can have a Requirements section with lists for education, experience, certifications, knowledge & skills, physical requirements, key attributes. Could be multiple