Office Manager - Bilingual English/Spanish

About Us

EMR is one of the world’s leading metal recycling companies with a history spanning decades. At EMR, our employees are the heart and soul of our organization. We are committed to creating a workplace that prioritizes the well-being and safety of everyone. Our company provides a supportive and inclusive community where everyone's ideas and contributions are valued. We believe in teamwork and collaboration. Our mission is to provide our customers with efficient and reliable metal recycling services while minimizing the environmental impact of our operations. EMR recycles ten million tons of material annually, everything from beverage cans to aircraft carriers. We work with a wide variety of metals including copper, aluminum, brass, and stainless steel and can recycle it into more than 200 different types of new sustainable raw materials. EMR offers our team a competitive salary and a comprehensive benefits package, including health insurance, retirement plans with company match, wellbeing benefits, employee assistance program and more. Join us and be a part of a team that puts people first!

What We Offer

• PTO starting on your first day of employment
• Career growth and advancement opportunities
• Overtime opportunities available
• 401(k) with company match up to 3%
• Low-cost medical, dental, and vision insurance
• Company-paid life insurance
• Company-paid disability insurance
• Paid training and advancement opportunities

What You’ll Do

• Process and pay out customer tickets accurately and efficiently
• Maintain accurate accounting records for cash and check balances
• Deliver exceptional customer service to dealers, vendors, and customers
• Enter transaction data into manufacturing software systems
• Maintain and organize transaction-related documentation and files
• Answer phone calls and emails and direct inquiries appropriately
• Aid with office budgeting and support adherence to operational budgets
• Monitor office supply levels and coordinate purchasing as needed
• Arrange office maintenance and ensure equipment remains operational
• Track office performance and collaborate with leadership to improve processes and efficiency

Required Skills & Abilities

• Ability to work independently and as part of a team
• Strong computer and administrative skills
• Excellent customer service and interpersonal abilities
• Strong written and verbal communication skills
• Ability to maintain accuracy and organization in a busy environment
• Ability to successfully pass a criminal background check, physical, and drug screening

Education & Experience

• High school diploma or GED required
• Minimum of 2 years of customer service experience

Physical & Work Environment Requirements

• This position is based primarily in an office environment and requires regular use of computers, telephones, copiers, and standard office equipment.
• Physical requirements include: Sitting, standing, and walking for extended periods, frequent bending, kneeling, and standing, ability to lift up to 50 lbs., ability to work in confined spaces as needed.