Office Manager - Baltimore-Falls Road

Responsibilities

• Operational Management and Staff Coordination:
• Supervise daily operations and coordinate staff schedules to ensure full coverage.
• Oversee in-clinic orientation and track progress.
• Provide support for new team members.
• Customer and Client Service:
• Handle front desk activities such as greeting visitors, coordinating client and family interactions, and managing phone communications.
• Serve as the initial escalation point for client and family inquiries, assisting with complex cases as the Clinical Director recommends.
• Scheduling and Resource Allocation:
• Collaborate with the centralized scheduling department to optimize client and staff schedules.
• Maintain and adjust daily schedules and resource allocations as needed.
• Meeting and Workflow Coordination:
• Organize, schedule, and facilitate monthly team meetings.
• Coordinate with the Clinic Director on workflow changes, schedule adjustments, and operational changes.
• Team Member Administration:
• Manage attendance and ensure all times are recorded accurately.
• Participate in the onboarding and offboarding processes, including managing logistics and collecting devices from departing staff members.

Qualifications

• Bachelor’s degree in healthcare, business administration, or other business-related field.
• 3 years of progressive leadership responsibilities with experience in a healthcare facility/clinic.
• Previous supervisory experience preferred in registration or clinic operations.
• Knowledge of basic customer service principles and practices.
• Thorough knowledge of computer systems, including previous experience using a client or medical database.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology.
• Familiarity with and/or the ability to learn, ABA terminology.
• Ability to deliver high level of customer service.
• Must be a team player and be able to communicate with individuals at all levels of the organization.
• Strong organizational skills.
• Demonstratable time management skills.

Benefits

• Annual bonus plan
• $24-30/hr
• Medical, dental, vision benefits
• 401k with match
• Short & long term disability
• PTO, Paid holidays, and paid family leave
• Paid employee referral program
• Opportunities for career advancement

Pay

Helping Hands Family Base Salary Range: $50,000 - $60,000 USD

Schedule

The position involves prolonged periods of standing, frequent movement within the clinic environment, and frequent rising from a seated position.