Office Manager at Willamette Valley Oral & Maxillofacial Surgery

About the role

Willamette Valley Oral Surgery is seeking a skilled and passionate Office Manager to join our well-established team. With a strong reputation for exceptional patient care and cutting-edge treatment options, this is an incredible opportunity to grow your career in a thriving, patient-centered practice. Hard-working and motivated, the successful candidate will bring a passion for providing the best patient care to the communities they serve. Website: Willamette Valley Oral & Maxillofacial Surgery

Responsibilities

• Ensure all daily practice operations reflect the organization’s mission, values, and commitment to patient-centered care.
• Oversee and resolve insurance, financial, and scheduling issues on a daily basis to maintain a seamless patient experience.
• Monitor and manage patient flow and staff productivity to support clinical operations and practice goals.
• Maintain and manage the master calendar for all practice locations.
• Coordinate daily schedules, emergency patient needs, and monthly provider rotations.
• Communicate schedule changes promptly to all affected team members.
• Monitor staff workloads and daily task performance.
• Hold team members accountable while coaching and developing them toward high performance.
• Administer progressive discipline in collaboration with Human Resources.

Qualifications

• Minimum of 2-3 years of office management experience, preferably in a dental or healthcare setting.
• Strong leadership skills with demonstrated ability to motivate and manage teams.
• Knowledge of dental office procedures, insurance processes, and scheduling systems.
• Experience with financial reporting and dental practice management software (e.g., WinOMS Cloud).
• Excellent communication, organizational, and problem-solving skills.
• Ability to multitask in a fast-paced environment while maintaining composure under pressure.
• Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.

Skills

• You genuinely care about providing an exceptional patient experience.
• You are dependable, organized, and prepared.
• You anticipate needs and take initiative rather than waiting to be asked.
• You maintain composure and attention to detail in a fast-paced environment.
• You communicate clearly and work well with doctors and fellow team members.
• You take pride in maintaining a safe, clean, and professional clinical environment.
• You are eager to learn, grow your clinical skills, and contribute to the success of the practice.

Benefits

• Comprehensive Benefits Package: Medical, Dental, Vision, and 401(k)
• Paid holidays
• Paid time off