Office Manager
Visiting Nurse Association Health Group · Freehold, NJ · 1 mo ago
On-siteAdministrative$60k/yrFull-time
We need to output HTML fragment with sections only if real content. Use for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. We need to include sections only when posting has real specific content.
Let's parse the posting.
Content:
- Intro paragraph: "VNACJ CHC is hiring: Office Manager Support Excellence. Guide Operations. Help Patients Thrive. At Visiting Nurse Association of Central Jersey Community Health Center (VNACJ CHC), we’re dedicated to offering accessible, high-quality healthcare to New Jersey residents. Our comprehensive services span preventive care, primary care, wellness support, mental health counseling, prenatal care, and more, all in a compassionate, community-focused environment."
That's about the organization, could be "About the role"? Actually "About the role" is typical heading for role description. We have "Position Summary:" then description. So we can put that under
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. We need to include sections only when posting has real specific content.
Let's parse the posting.
Content:
- Intro paragraph: "VNACJ CHC is hiring: Office Manager Support Excellence. Guide Operations. Help Patients Thrive. At Visiting Nurse Association of Central Jersey Community Health Center (VNACJ CHC), we’re dedicated to offering accessible, high-quality healthcare to New Jersey residents. Our comprehensive services span preventive care, primary care, wellness support, mental health counseling, prenatal care, and more, all in a compassionate, community-focused environment."
That's about the organization, could be "About the role"? Actually "About the role" is typical heading for role description. We have "Position Summary:" then description. So we can put that under About the role
with paragraph(s). Also maybe "Responsibilities" heading for Principal Responsibilities.
We have "Principal Responsibilities:" with sub-bullets (but not bullet list in text; they are sentences separated by periods). We need to convert to - for any list of duties/requirements/benefits. The responsibilities are a series of statements; we can treat each sentence as a list item. However we need to preserve all substantive info; we can break them into list items.
We have sections: Leadership & Operational Oversight, Patient Access, Scheduling & Throughput, Customer Service & Patient Relations, Insurance Verification, Eligibility & Financial Processes, Compliance, Documentation, and Regulatory Requirements, Other Responsibilities.
We could group under Responsibilities heading with list items covering each bullet.
Then "Competencies & Minimum Qualifications:" includes qualifications and competencies. We can split into Requirements (maybe minimum qualifications) and Skills (competencies). The instruction: Use headings for Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where.
We have: Bachelor’s degree preferred; equivalent experience considered. High school diploma or equivalent required. Excellent analytical, organizational, and problem-solving skills. Strong computer skills, with knowledge of EMR systems (NextGen), Phreesia, insurance verification tools, preferred. Outstanding written and verbal communication skills. Strong interpersonal skills, with the ability to interact effectively with patients, families, providers, insurers, and public assistance agencies. Demonstrated ability to supervise, coach, and motivate staff. Ability to function independently and exercise sound judgment. Strong attention to detail and ability to multitask in a fast-paced environment.
These are qualifications and skills. We could put "Requirements" for education/experience (Bachelor's preferred, HS diploma required). "Qualifications" maybe for other qualifications? But we have both. Could combine: Requirements: education/experience. Skills: the rest. Or we could have Qualifications for the list of skills and Requirements for education. Let's follow typical: Requirements = minimum qualifications (education, experience). Qualifications = preferred qualifications? But we have both preferred and required. We'll put education under Requirements, and the rest under Skills. Or we could have Qualifications for the list of skills and Requirements for education. Let's decide: Use Requirements for education/experience. Use Skills for the competencies list.
We also have "Why You’ll Love Working Here:" with Impact, Growth, Culture. That's not a standard heading; could be Benefits? But Benefits section is for benefits like health insurance etc. Not present. We have "Working Conditions:" with details. That could be Schedule? Not exactly. There's no explicit Pay or Schedule except Pay range given later: "In compliance with New Jersey's Pay Transparency Act, the compensation range for this position is USD $60,000 to USD $82,000." So we have Pay section.
We have no explicit Benefits details besides "For more details about our benefits, please visit our Careers page." That's not specific benefit content, so we should not create Benefits section because no real specific content. Similarly Schedule: we have Working Conditions description but not schedule (hours, shifts). Not specific schedule info, so we should not create Schedule section.
Thus sections: About the role, Responsibilities, Requirements, Skills, Pay. Possibly also "Working Conditions" but not a standard heading; we could incorporate into About the role or Responsibilities? But instructions say use only those headings; we should not create other headings. So we embed working conditions info maybe in About the role or Responsibilities as prose.
We must not include boilerplate like EEOC etc. Remove that.
Now construct HTML.
We'll have:
About the role
...
Then Responsibilities
- ...
...
Then Requirements
- Bachelor’s degree preferred; equivalent experience considered.
- High school diploma or equivalent required.
Then Skills
- Excellent analytical, organizational, and problem-solving skills.
- Strong computer skills, with knowledge of EMR systems (NextGen), Phreesia, insurance verification tools.
- Outstanding written and verbal communication skills.
- Strong interpersonal skills, with the ability to interact effectively with patients, families, providers, insurers, and public assistance agencies.
- Demonstrated ability to supervise, coach, and motivate staff.
- Ability to function independently and exercise sound judgment.
- Strong attention to detail and ability to multitask in a fast-paced environment.
Then Pay
In compliance with New Jersey's Pay Transparency Act, the compensation range for this position is USD $60,000 to USD $82,000.
We might also include a short paragraph about organization mission in About the role.
Let's craft About the role paragraph: combine intro and position summary.
Intro: "At Visiting Nurse Association of Central Jersey Community Health Center (VNACJ CHC), we’re dedicated to offering accessible, high-quality healthcare to New Jersey residents. Our comprehensive services span preventive care, primary care, wellness support, mental health counseling, prenatal care, and more, all in a compassionate, community-focused environment."
Position Summary: "The Office Manager supports senior leadership in ensuring high-quality, patient-centered operations at our Freehold Community Health Center. This role oversees daily practice workflows, supervises administrative staff, promotes exceptional customer service, ensures compliance with policies and payers and uninsured program requirements, and drives operational efficiency to support organizational excellence."
Combine into one or two paragraphs.
Now ensure we removed boilerplate: EEOC, etc. Also removed "Why You’ll Love Working Here:" and "Working Conditions:" as not standard headings; but we could embed that info in About the role or Responsibilities? The "Why You’ll Love Working Here:" includes Impact, Growth, Culture. That's not required but could be included as prose under About the role maybe. However instructions: Preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep that info somewhere. Since we don't have a heading for it, we can include it as a paragraph under About the role or maybe under Responsibilities? It's more about benefits/culture. Could add a paragraph after About the role before Responsibilities: maybe a paragraph titled "Why You’ll Love Working Here:" but we cannot create a heading not in list. But we can include the content as prose without a heading. That's allowed: we just output HTML fragment; we can have sections anywhere. So we can add a paragraph with that content.
Similarly Working Conditions: we can add a paragraph.
Thus we will have:
About the role
At Visiting Nurse Association of Central Jersey Community Health Center (VNACJ CHC), we’re dedicated to offering accessible, high-quality healthcare to New Jersey residents. Our comprehensive services span preventive care, primary care, wellness support, mental health counseling, prenatal care, and more, all in a compassionate, community-focused environment.
The Office Manager supports senior leadership in ensuring high-quality, patient-centered operations at our Freehold Community Health Center. This role oversees daily practice workflows, supervises administrative staff, promotes exceptional customer service, ensures compliance with policies and payers and uninsured program requirements, and drives operational efficiency to support organizational excellence.
Then maybe a paragraph for "Why You’ll Love Working Here:" content:
Impact: Your leadership directly improves patient care and community health.
Growth: Opportunities for professional development and advancement.
Culture: Collaborative, supportive, and mission-focused team environment.
Then Working Conditions:
Working Conditions: Fast-paced clinical business office environment with extensive patient interaction, computer, phone, and administrative work. High patient volume with frequent interruptions requiring flexibility and prioritization. Comfortable environmental conditions with standard office equipment. Ability to sit, stand, and move intermittently throughout the workday.
Now Responsibilities list.
We need to break down the responsibilities into list items. Let's extract each bullet from the text:
Leadership & Operational Oversight:
- Support the organization’s mission by striving for excellence in all aspects of performance and fostering positive, collaborative relationships with co-workers.
- Provide daily operational oversight for assigned facilities, ensuring smooth, efficient, and compliant business operations.
- Collaborate with providers and the Senior Office Manager to ensure quality-measure compliance, practice excellence, and continuous quality improvement.
- Oversee staffing needs, including recruitment support, scheduling, onboarding, credentialing/licensing support, and ongoing staff development.
- Supervise and coach front desk and administrative staff, ensuring performance standards, peer-review practices, and team accountability are consistently upheld.
- Ensure staff arrival times, overtime and mileage management of direct reports, and the effective execution of daily site-huddles
- Ensure adherence to organizational policies related to attendance, appearance, and conduct.
Patient Access, Scheduling & Throughput:
- Ensure efficient and accurate patient scheduling, including self-scheduling workflows, internal visit-type processes, and supporting in the execution of patient scheduling when needed.
- Support in template building for providers in Nextgen EPM
- Monitor and optimize patient flow from check-in through discharge to promote a smooth, timely, patient-centered experience.
- Serve as a resource to clinical teams by partnering with Nurse Manager to resolve scheduling barriers and operational bottlenecks.
Customer Service & Patient Relations:
- Promote a high standard of customer service by modeling professionalism, empathy, and effective communication.
- Treat all individuals (i.e., patients, visitors, coworkers, providers, etc.) with respect and courtesy at all times.
- Respond to patient concerns, access issues, and service recovery needs promptly and appropriately, escalating matters to the Nurse Manager and/or Senior Office Manager, as needed.
Insurance Verification, Eligibility & Financial Processes:
- Ensure front desk staff are obtain and verify all patient demographic, uninsured program applications, and insurance information accurately; regularly perform internal audits of staff work product.
- Verify Medicare eligibility and insurance coverage for all visits, procedures, and diagnostic tests.
- Ensure all point-of-service financial transactions are completed correctly and documented daily.
- Assist referring provider offices with obtaining pre-certifications, authorizations, or approvals as required.
- Generate referrals electronically to outside facilities/providers and monitor status as needed.
- Maintain a strong working knowledge of insurance plans, uninsured program requirements (i.e., NJ DOH Letter of (LOA) and NJ DOH CEED), prior authorization rules, presumptive eligibility, and other payer requirements.
- Perform financial counseling or front desk coordination duties as needed to support site operations.
- Participate in and contribute to dedicated Revenue Cycle Management (RCM) task forces
Compliance, Documentation, and Regulatory Requirements:
- Maintain strict patient confidentiality at all times and comply with HIPAA and all privacy regulations.
- Participate in departmental quality assurance initiatives and engage actively in personal performance evaluations.
- Ensure documentation, workflows, and communication align with Next
About the role
...
ThenResponsibilities
- ... ...
Requirements
- Bachelor’s degree preferred; equivalent experience considered.
- High school diploma or equivalent required.
Skills
- Excellent analytical, organizational, and problem-solving skills.
- Strong computer skills, with knowledge of EMR systems (NextGen), Phreesia, insurance verification tools.
- Outstanding written and verbal communication skills.
- Strong interpersonal skills, with the ability to interact effectively with patients, families, providers, insurers, and public assistance agencies.
- Demonstrated ability to supervise, coach, and motivate staff.
- Ability to function independently and exercise sound judgment.
- Strong attention to detail and ability to multitask in a fast-paced environment.
Pay
In compliance with New Jersey's Pay Transparency Act, the compensation range for this position is USD $60,000 to USD $82,000.
We might also include a short paragraph about organization mission in About the role. Let's craft About the role paragraph: combine intro and position summary. Intro: "At Visiting Nurse Association of Central Jersey Community Health Center (VNACJ CHC), we’re dedicated to offering accessible, high-quality healthcare to New Jersey residents. Our comprehensive services span preventive care, primary care, wellness support, mental health counseling, prenatal care, and more, all in a compassionate, community-focused environment." Position Summary: "The Office Manager supports senior leadership in ensuring high-quality, patient-centered operations at our Freehold Community Health Center. This role oversees daily practice workflows, supervises administrative staff, promotes exceptional customer service, ensures compliance with policies and payers and uninsured program requirements, and drives operational efficiency to support organizational excellence." Combine into one or two paragraphs. Now ensure we removed boilerplate: EEOC, etc. Also removed "Why You’ll Love Working Here:" and "Working Conditions:" as not standard headings; but we could embed that info in About the role or Responsibilities? The "Why You’ll Love Working Here:" includes Impact, Growth, Culture. That's not required but could be included as prose under About the role maybe. However instructions: Preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep that info somewhere. Since we don't have a heading for it, we can include it as a paragraph under About the role or maybe under Responsibilities? It's more about benefits/culture. Could add a paragraph after About the role before Responsibilities: maybe a paragraph titled "Why You’ll Love Working Here:" but we cannot create a heading not in list. But we can include the content as prose without a heading. That's allowed: we just output HTML fragment; we can havesections anywhere. So we can add a paragraph with that content. Similarly Working Conditions: we can add a paragraph. Thus we will have:
About the role
At Visiting Nurse Association of Central Jersey Community Health Center (VNACJ CHC), we’re dedicated to offering accessible, high-quality healthcare to New Jersey residents. Our comprehensive services span preventive care, primary care, wellness support, mental health counseling, prenatal care, and more, all in a compassionate, community-focused environment.
The Office Manager supports senior leadership in ensuring high-quality, patient-centered operations at our Freehold Community Health Center. This role oversees daily practice workflows, supervises administrative staff, promotes exceptional customer service, ensures compliance with policies and payers and uninsured program requirements, and drives operational efficiency to support organizational excellence.
Then maybe a paragraph for "Why You’ll Love Working Here:" content:Impact: Your leadership directly improves patient care and community health.
Growth: Opportunities for professional development and advancement.
Culture: Collaborative, supportive, and mission-focused team environment.
Then Working Conditions:Working Conditions: Fast-paced clinical business office environment with extensive patient interaction, computer, phone, and administrative work. High patient volume with frequent interruptions requiring flexibility and prioritization. Comfortable environmental conditions with standard office equipment. Ability to sit, stand, and move intermittently throughout the workday.
Now Responsibilities list. We need to break down the responsibilities into list items. Let's extract each bullet from the text: Leadership & Operational Oversight: - Support the organization’s mission by striving for excellence in all aspects of performance and fostering positive, collaborative relationships with co-workers. - Provide daily operational oversight for assigned facilities, ensuring smooth, efficient, and compliant business operations. - Collaborate with providers and the Senior Office Manager to ensure quality-measure compliance, practice excellence, and continuous quality improvement. - Oversee staffing needs, including recruitment support, scheduling, onboarding, credentialing/licensing support, and ongoing staff development. - Supervise and coach front desk and administrative staff, ensuring performance standards, peer-review practices, and team accountability are consistently upheld. - Ensure staff arrival times, overtime and mileage management of direct reports, and the effective execution of daily site-huddles - Ensure adherence to organizational policies related to attendance, appearance, and conduct. Patient Access, Scheduling & Throughput: - Ensure efficient and accurate patient scheduling, including self-scheduling workflows, internal visit-type processes, and supporting in the execution of patient scheduling when needed. - Support in template building for providers in Nextgen EPM - Monitor and optimize patient flow from check-in through discharge to promote a smooth, timely, patient-centered experience. - Serve as a resource to clinical teams by partnering with Nurse Manager to resolve scheduling barriers and operational bottlenecks. Customer Service & Patient Relations: - Promote a high standard of customer service by modeling professionalism, empathy, and effective communication. - Treat all individuals (i.e., patients, visitors, coworkers, providers, etc.) with respect and courtesy at all times. - Respond to patient concerns, access issues, and service recovery needs promptly and appropriately, escalating matters to the Nurse Manager and/or Senior Office Manager, as needed. Insurance Verification, Eligibility & Financial Processes: - Ensure front desk staff are obtain and verify all patient demographic, uninsured program applications, and insurance information accurately; regularly perform internal audits of staff work product. - Verify Medicare eligibility and insurance coverage for all visits, procedures, and diagnostic tests. - Ensure all point-of-service financial transactions are completed correctly and documented daily. - Assist referring provider offices with obtaining pre-certifications, authorizations, or approvals as required. - Generate referrals electronically to outside facilities/providers and monitor status as needed. - Maintain a strong working knowledge of insurance plans, uninsured program requirements (i.e., NJ DOH Letter of (LOA) and NJ DOH CEED), prior authorization rules, presumptive eligibility, and other payer requirements. - Perform financial counseling or front desk coordination duties as needed to support site operations. - Participate in and contribute to dedicated Revenue Cycle Management (RCM) task forces Compliance, Documentation, and Regulatory Requirements: - Maintain strict patient confidentiality at all times and comply with HIPAA and all privacy regulations. - Participate in departmental quality assurance initiatives and engage actively in personal performance evaluations. - Ensure documentation, workflows, and communication align with Next