Office Manager
US Pediatric Partners · Wadesboro, NC · Yesterday
AdministrativeFull-time
Job Tasks
- Oversight of daily clinic operations
- Compliance with local, state, and federal regulations
- Operate clinic within budget guidelines
- Monitor and control expenses
- Ensure proper patient billing procedures
- Adequate staffing according to projected patient volume
- Prepare and manage employee schedules
- Enforce staff performance
- Conduct disciplinary reviews
- Provide staff performance reviews
- Develop and maintain diversity and inclusion
- Participate in employee recognition activities
- Update employee time in the timekeeping system
- Maintain supply inventory
- Address IT problems and concerns
- Follow IT security protocols
- Maintain building safety
- Submit maintenance requests
- Follow up on repairs/improvements
- Coordinate and conduct monthly staffing meetings
- Attend office manager meetings
- Maintain OSHA standards
- Maintain cleanliness and orderliness of clinic
- Conduct safety and environmental audits
- Address patient complaints
- Formulate effective resolution plans
- Handle cash received and approve cash deposits
- Meet with outside vendors
- Available after regular business hours for emergencies
- Complete mandatory training
- Perform other duties as assigned
Quality and Customer Satisfaction
- Demonstrate commitment to superior customer experiences
- Collaborate with others to coordinate care, resolve concerns, and address patient, family, physician, and employee needs
- Consider patient and employee safety
- Identify and eliminate risks
- Respect patient rights to privacy and comply with HIPAA guidelines
- Communicate professionally and appropriately
- Build strong working relationships with co-workers and other staff
- Analyze and solve problems
- Address potential conflicts and provide effective resolutions
Interpersonal Skills
- Communicate professionally and appropriately
- Build strong working relationships with co-workers and other staff
- Identify, analyze, and solve problems
- Address potential conflicts and provide effective resolutions
Accountability and Productivity
- Accept responsibility for decisions and actions
- Utilize appropriate resources to execute responsibilities
- Adhere to regulatory and company policies and procedures