Office Manager

Whittier Oral Surgery
16157 East Whittier Boulevard
Whittier, CA 90603

About the role

The Office Manager leads the overall Practice operations and drives outstanding patient care within assigned Location(s), including the successful execution of the financial business plan, overseeing all talent development, training, and facility maintenance objectives. Ensures compliance, bottom line profit margin, succession planning, best practice execution, referral development, and talent management to build a highly efficient and profitable Practice. Ensures all USOSM’s standards are adhered to and executed consistent with company direction.

Responsibilities

• Achieves Practice financial objectives for revenue, expenses, and profit performance within assigned Practice(s) and assists with developing and driving respective growth budgets via support of Marketing initiatives.
• Ensures the maintenance of fiscal reporting procedures within the Practice are in full compliance with established company policies, including but not limited to Payer Relations, Credentialing, Revenue Cycle Management, Accounts Receivables/Payables, and Inventory Management.
• Drives outstanding Patient care, Practice efficiency, and productivity through ad hoc projects and all company Business essentials, including but not limited to Strategic Scheduling, Leading Reach, Staging Process, Insurance Verification, Treatment, and Planning.
• Ensures effective communication with Surgeons on key performance metrics, including leading and lagging indicators of the Practice’s financial performance as well as the process needs of the Practice.
• Leads the execution of all performance management processes for non-clinical and clinical employees in the Practice, including rewards and recognition, fostering positive morale, conflict resolution, and disciplinary procedures, up to and including termination of employment.
• Supervises all Practice non-clinical and clinical employees while promoting a positive working environment aligned with the company’s POWER values and in conjunction with the Practice’s vision and mission.
• Holds accountability for staffing strategy and labor management, aligning team resources with surgeon operating schedules to support operational performance and fiscal responsibility. Ensures appropriate staffing coverage for the Practice, training new and existing employees in all processes, policies, and procedures, and oversees all aspects of employee timekeeping, including overtime management.
• Assesses talent at all levels within the Practice, providing ongoing coaching, training, and feedback to develop the best talent in the industry.
• Manages all appropriate levels of supplies to budget, instruments, and equipment; verifies all treatment rooms are fully stocked and contain proper equipment to ensure an outstanding Patient experience.
• Oversees and maintains licensure requirements for Doctors and Surgical Assistants to ensure all clinical employees complete all required yearly continuing education hours to maintain licensure requirements.
• Leads all aspects of compliance, including Federal and State law, OSHA, HIPAA, Nitrous, I-9 Verification, Anti-Harassment, as well as maintains a high level of confidentiality with extremely sensitive information.
• Performs other related duties as assigned.

Requirements

• Outstanding verbal and written communication and collaboration skills with Surgeons and/or Medical Doctors.
• Thinks and acts strategically while driving a high level of accountability to direct reports.
• Leads with Integrity and Respect while effectively managing the performance of her/his team.
• Manages performance for all Practice(s) assigned through influence and direct report relationships.
• Applies a Growth Mindset in all aspects of day-to-day responsibilities.
• Establishes a track record of delivering measurable results and making sound business decisions.
• Proven ability to create a high-performing team.
• Excellent Patient/Customer Service and multi-tasking skills.
• Ability to work through projects and drive out efficiencies.
• High experience in metrics and key performance indicators that create 8%+ in compounded annual growth.
• Strong attention to detail and high level of accuracy while maintaining short deadlines.
• Well experienced in Microsoft Outlook, PowerPoint, Excel, and Word.
• Associate degree preferred or related years of professional leadership working experience.
• 2+ years of operational leadership experience; experience within the dental and/or healthcare industry is preferred.

Work Environment

• Working conditions are normal for an office environment.
• Frequent use of hands to manipulate the keyboard, telephone, files, and other equipment.
• Ability to lift up to 10 pounds.

About Us

By joining US Oral Surgery Management (USOSM), you become part of a dynamic and forward-thinking organization made up of best-in-class Oral and Maxillofacial practices. Together, we have the POWER to achieve more by creating a positive impact on the communities we serve and reinforcing our position as a top leader in the industry. We believe in the POWER of teamwork, where every member contributes to our collective success. Our POWER Values form the foundation of our ability to deliver exceptional healthcare experiences and achieve sustainable growth:

• Passion for Patient Care
• Outstanding Results
• Winning Attitude
• Embracing Continuous Improvement
• Respect for Self and Others