Office Manager

Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

About the role

The Branch Office Manager I is responsible for maintaining an engaged, operationally sound, and high-performing team dedicated to improving the financial wellness of customers. As a key player and coach, you will oversee branch operations, manage associate performance, and provide guidance to drive branch performance through strong sales leadership, ensuring the team meets and exceeds branch sales, quality, and service goals while maintaining operational efficiency and compliance.

Responsibilities

• Manage the daily operations of the branch.
• Drive growth of the banking center by developing new deposit and loan business as well as expanding current customer relationships.
• Provide coaching, support, and training for branch personnel.
• Perform a wide variety of customer service transactions and duties.
• Manage all customer concerns promptly and professionally.
• Be proficient with banking products and services.
• Open new accounts for consumers and business customers.
• Discuss and assist business customers with Treasury Management services.
• Originate consumer loans.
• Cross-sell additional bank services and products.
• Manage and track the branch referral program.
• Prepare and/or manage completion of various branch reports.
• Supervise vault operations and procedures, vault audits, and maintain appropriate predefined cash limits.
• Perform teller duties as needed.
• Oversee branch schedules.
• Identify and mitigate risk including compliance, operational, financial, and reputational.
• Serve as a positive representative for the organization and promote Community Reinvestment Act (CRA) efforts in the community.
• Meet assigned individual and branch goals for deposit and loan growth, fee income, cash levels, and over/short metrics.
• Perform all duties in relation to the Bank Secrecy Act under the guidance of the BSA Officer.

Requirements

• High School Diploma or GED required; Bachelor’s degree in a business-related discipline preferred.
• 5+ years of direct banking experience required.
• Direct supervisory experience preferred.

Skills

• Strong business acumen with the ability to understand banking operations, financial concepts, and organizational objectives.
• Demonstrated leadership skills with the ability to coach, mentor, and develop associates while fostering a positive team environment.
• Effective decision-making abilities with sound judgment and adherence to company policies, procedures, and regulatory requirements.
• Strong financial aptitude and understanding of banking products, services, and operational processes.
• Ability to remain composed and productive while managing multiple priorities in a fast-paced environment.
• Accountability and professionalism in handling responsibilities, customer interactions, and confidential information.
• Excellent verbal and written communication skills with the ability to interact effectively with customers, associates, and leadership.
• Customer-focused mindset with a commitment to delivering exceptional service to both internal and external customers.
• Proven relationship-building skills with the ability to establish and maintain strong partnerships with customers, community contacts, and business professionals.
• Strong problem-solving and analytical abilities with attention to detail and a proactive approach to resolving issues.
• Knowledge of risk management practices, regulatory compliance standards, and operational controls within the banking industry.
• Adaptability and openness to change with the ability to support process improvements and organizational initiatives.

Physical Requirements

• Frequently required to sit and/or stand, communicate, reach, and manipulate objects, tools, or controls typical of an office/bank environment.
• Lifting items weighing up to 10 pounds on a consistent basis.
• Manual dexterity and coordination required over 80% of the work period while operating equipment such as computers, phones, and calculators.

Working Conditions

• Typical office environment with extended viewing of computer screens.
• 40+ hours per week; Saturday rotation required.
• Occasional travel may be required.
• Weekend and evening work will be required.

Pay

$50,000 – $55,000 annually.