Office Manager
About the role
The Office Manager is the operational and administrative hub of the Topgolf venue. This role is responsible for Human Resources administration, payroll processing, hourly recruiting, financial controls, procurement, and compliance; ensuring the behind-the-scenes functions that keep the venue running are executed accurately and on time.
Responsibilities
Own HR and Payroll Administration Function
Ensure consistency with and compliance to federal and state employment regulations
Administer HR and Payroll systems accurately and on time
Process bi-weekly payroll with a high degree of accuracy
Aid in new hire onboarding and create and maintain personnel files
Administer Team members tips in accordance with venue policy
Manage Financial Operations
Provide financial support through petty cash handling, safe counts, change orders, and daily cash reconciliations
Process invoices for payment and follow up with vendors to ensure timely resolution
Order office supplies and manage procurement within budgetary guidelines
Support venue leadership in maximizing profit and revenue through accurate financial administration
Lead and Develop the Admin Team
Serve as the clear and professional link between venue Team members and Home Office HR
Supervise a team of Admins in providing best-in-class internal service to the Topgolf team
Coach and develop the admin team and drive Team members engagement
Delegate tasks clearly and follow up to ensure timely and accurate completion
Build a team culture rooted in professionalism, accuracy, and care for the people we serve
Own Hourly Recruiting
Manage the full hourly recruiting cycle — from job posting and sourcing to interview scheduling and offer processing
Partner with department managers to understand staffing needs and prioritize open roles
Maintain accurate and up-to-date job postings across all recruiting platforms
Screen applicants, coordinate interviews, and ensure a professional and welcoming candidate experience
Track recruiting activity, pipeline status, and time-to-fill metrics for venue leadership
Support onboarding of new hourly Team members to ensure a smooth start from day one
Support Venue Operations
Perform additional operational duties as assigned by venue leadership
Partner with department managers to resolve administrative and HR-related issues quickly
Qualifications
High school diploma or equivalent
2+ years of experience in an office management or similar administrative role
1+ year of experience in an HR or Payroll function
Experience with hourly recruiting, including job posting, candidate screening, and interview coordination preferred
Proficiency in MS Office products i.e. Word, Excel, and Outlook
Must be 21 years of age or older as required by state or local law
Physical Requirements
Ability to remain stationary for extended periods of time, including working at a desk or computer workstation
Occasionally move about and navigate the venue or office environment to access files, equipment, attend meetings, or support operational needs
Occasionally lift, carry, and/or move up to 25 pounds (e.g., files, boxes, office supplies)
Ability to communicate clearly and effectively, both verbally and in writing, in person, by phone, and electronically
Ability to hear and respond to verbal communication in a venue environment, including areas that may have moderate to high levels of background noise
Visual acuity sufficient to read documents, computer screens, and written correspondence
Benefits
Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.