Office Manager

Position Summary

The Office Manager serves as a culture-builder, operational leader, and trusted resource for staff and leadership. This role supports people and processes—ensuring team members are equipped to succeed while firm operations remain aligned with performance metrics, quality standards, and long-term goals.

Essential Duties and Responsibilities

• Office Operations & Facilities Management

• Serve as the on-site coordinator for building and grounds needs, including supply orders, scheduling maintenance, coordinating safety inspections, and overseeing facility upkeep.
• Coordinate physical office needs to ensure safe, professional, and efficient work environments.
• Travel between Wyalusing/Wysox and Wilkes-Barre office locations as needed.

• Human Resources & Staff Leadership

• Oversee all human resource functions for assigned offices, including:
• Employee onboarding and orientation
• Organization and maintenance of employee files
• Monitoring staff workloads and productivity
• Overseeing the performance management process
• Holding staff accountable to job requirements
• Initiating and managing disciplinary processes as needed
• Managing employee relations with professionalism and empathy
• Foster a positive, high-performing workplace culture that maximizes employee contributions by identifying and developing individual strengths.
• Serve as a role model, coach, and leader, supporting professional development and team engagement.

• Productivity, Quality & Process Improvement

• Create, administer, and evaluate quality assurance systems to improve productivity, efficiency, and consistency.
• Cookordinate and review staff time logs to ensure alignment with productivity standards.
• Create and maintain standard operating procedures (SOPs) to support firm profitability goals and performance metrics.
• Evaluate the client life cycle and progression, developing procedures that align with firm standards across all locations.

• Training, Technology & Systems

• Assist with staff training to ensure understanding and consistent application of firm policies and procedures.
• Serve as the first point of contact for staff technology needs, including computers, printers, and phone systems.
• Collaborate with the Director of Operations on information technology planning and goals.

• Strategic & Financial Collaboration

• Collaborate with the Director of Operations to monitor office profitability and support strategic planning efforts.
• Coordinate initiatives designed to meet firm metrics, goals, and long-term operational success.

Qualifications

• Bachelor’s degree in Business Administration, Management, Communications, or a related field (or equivalent work experience).
• 2–3 years of experience managing a team; in-office professional experience preferred.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Excellent attention to detail and problem-solving abilities.
• Exceptional verbal and written communication skills.
• Proficiency in Microsoft Office Suite and virtual meeting platforms.
• Ability to adapt to a fast-paced, dynamic environment with a positive, solutions-oriented attitude.
• High level of professionalism, integrity, and discretion.
• Flexibility to work outside regular hours when needed.
• Willingness and ability to travel between office locations as required.

Compensation

Compensation is based on experience and aligned with the responsibilities and leadership scope of the role.

About Steinbacher, Goodall & Yurchak

At Steinbacher, Goodall & Yurchak, our commitment to a solutions-oriented work environment is realized through teams that are bound by mutual respect and accountability and who strive for continuous learning and growth.

Equal Opportunity Employer Statement

Steinbacher, Goodall & Yurchak is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as established by law.