Office Manager

Key Responsibilities

• Manage office team including Job File Coordinators, Administrative Assistants, Receptionist/Dispatchers, and Accounting/HR Administrators.
• Maintain professional office culture.
• Cookordinate franchise interdepartmental communication and activities.
• Ensure delivery of appropriate training and onboarding to all office personnel.
• Plan and facilitate monthly team meetings.
• Facilitate completion of mid-year and annual employee reviews.
• Monitor National Accounts program compliance.
• Manage subcontractor certifications, insurance, and other documentation needs.
• Manage and maintain local and SERVPRO compliance information for the Storm Program.
• Oversee franchise compensation/payroll and staffing plan.
• Manage and disposition lead sources.
• Complete daily bookkeeping activities.
• Prepare and analyze financial reports, including divisional performance.
• Manage Accounts Payable, Accounts Receivable, and cashflow.
• Monitor federal/state compliance and training completion regarding risk management.
• Ensure employment file and records accuracy.
• Establish processes to ensure office Key Performance Metrics (KPM) meet franchise goals/targets.
• Ensure timely submission of Royalty Reports.
• Develop and maintain office division annual plan and manage performance.
• Aid Senior Leadership Team as needed.

Position Requirements

• 5+ years of office, accounting, or customer service management experience.
• Experience in building a strong team with tangible leadership skills.
• Outstanding written and verbal communication skills.
• Self-motivated and goal-oriented with the ability to multi-task.
• Capability to work in a fast-paced, team-oriented office environment.
• Solid organizational and planning capabilities with strong attention to detail.
• Ability to learn new software and proprietary software.
• High school diploma/GED, college degree preferred.
• Proficiency in Microsoft Office and QuickBooks or equivalent accounting software.
• IICRC certifications preferred.
• Xactimate certifications preferred.
• Construction management experience preferred.
• Ability to successfully complete a background check subject to applicable law.
• Customer service industry experience a plus.
• Bilingual a plus.