Office Manager

About the role

SERVPRO is looking for an exceptional Office Manager to join our leadership team. This is not a traditional administrative position. We are looking for someone who enjoys solving problems, building systems, developing people, and helping a growing company operate at a high level. We believe success comes from working together, supporting one another, and doing what is needed to help the team win. If you are the type of person who sees a problem and immediately thinks, "How do we fix this?" rather than "Whose job is it?", we’d love to meet you.

Responsibilities

• Lead and develop the office team
• Work collaboratively with production, reconstruction, sales, and leadership teams to support company goals
• Oversee administrative, accounting, and HR functions
• Manage accounts receivable, accounts payable, and sub-contractor documentation
• Improve office systems, processes, and efficiency
• Support customer service excellence and franchise growth
• Track key performance metrics and drive accountability
• Coordinate interdepartmental communication

What success looks like

• Processes are organized, documented, and continually improving
• The office team is engaged, trained, and accountable
• Departments work together effectively and support one another when challenges arise
• Financial reporting and collections are accurate and timely
• Customers receive exceptional service during stressful situations
• Problems are identified early and solved quickly
• Team members feel supported, informed, and aligned around company goals

Who thrives in this role

• Takes ownership and responsibility for outcomes
• Is emotionally mature and professional under pressure
• Has no "that's not my job" mentality
• Enjoys building and improving processes
• Adapts well to changing priorities and fast-paced days
• Leads with empathy and professionalism
• Can genuinely smile through the phone
• Wants to help build a great company, not just maintain one

Qualifications

• 5+ years of office, operations, accounting, or customer service management experience
• Strong leadership and communication skills both verbal and written
• Proven ability to manage and multi-task across multiple priorities
• Experience with Microsoft Office and business software systems
• QuickBooks experience required
• Restoration, construction, insurance, or service-industry experience preferred
• Xactimate experience preferred, not required

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.