Office Manager

Job Summary

Join a team that makes a difference in the lives of our clients and their families. Senior Helpers of North Seattle is seeking an experienced Home Care Office Manager to join our dynamic team.

About the Role

As our Office Manager, you will play a crucial role in creating a positive and successful environment. You will be responsible for executing daily core business functions, adapting to change, and supporting the team in various aspects of the business.

Responsibilities

• Answer and screen incoming phone calls in a pleasant, courteous manner.
• Use software to track client interactions and follow-up with clients including creating and sending welcome packets and other information.
• Perform general office functions such as data input and file maintenance, ensuring all information is properly filed, organized, and easily accessible.
• Schedule shifts and hours in advance coordinating caregiver qualifications and availability to client's needs and care plan, creating schedules that maximize the client experience, meet caregiver needs, and control costs.
• Identify and address scheduling issues (i.e. call offs, no shows, etc.) and use independent judgment to evaluate solutions and implement established policies for immediate resolution.
• Aid in active recruitment, hiring, training and retention of caregiving staff.
• Communicate and provide input to aid in maintaining proper staffing levels.
• Assist HR to ensure that all compliance requirements for the caregiver staff are met and maintained, including Washington state regulations, as well as company implemented policies.
• Support billing, accounts receivable and payable as requested, including ensuring invoices are completed accurately, timely, and according to company policy, and recording, monitoring and following up on receivables.
• Absorb and organize timesheets and verify/reconcile against scheduling calendar in home care software; track late, missing, and incorrect timesheets.
• Complete other duties and responsibilities as assigned.

Qualifications

• High School diploma or equivalent and 1-2 years related experience and/or training.
• Experience using telephones with multiple lines, multi-tasking on several calls and maintaining professionalism and patience within a fast-paced environment.
• Team player with excellent verbal and written communication skills, excellent client interaction skills, and able to multi-task and work independently. Attention to detail is essential.
• Strong human relations, customer service, and problem-solving skills.
• Proficiency in word processing and computer skills (Outlook, Office, Excel). Ability to learn additional software quickly including schedule management.
• Reliable car with up-to-date car insurance, registration and valid license.
• Willingness to travel within Seattle and surrounding cities.
• Minimum of one year in a staffing/scheduling/logistics position preferred.
• Licensed CNA, HCA, care coordination or senior care-giving experience preferred.

Benefits

• Pay rate of $27- $30 per hour plus bonus opportunities
• Paid sick leave
• Mileage reimbursement
• Growing company with opportunity for development
• Discounts on entertainment, electronics, travel, and more

Requirements

Must have experience using telephones with multiple lines, multi-tasking on several calls and maintaining professionalism and patience within a fast-paced environment. Must possess strong human relations, customer service, and problem-solving skills. Proficiency in word processing and computer skills (Outlook, Office, Excel). Ability to learn additional software quickly including schedule management. Have a reliable car with up-to-date car insurance, registration and valid license. Willingness to travel within Seattle and surrounding areas. Minimum of one year in a staffing/scheduling/logistics position preferred. Licensed CNA, HCA, care coordination or senior care-giving experience preferred.

Company Information

We are an independently woman-owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees. We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.