Office Manager

Primary Responsibilities

• Manage the daily operations of the office, ensuring that a professional workplace is maintained.
• Schedule and coordinate caregiver staff based on assessment and care plan information for clients.
• Quickly and appropriately respond to situations where scheduling conflicts, emergencies and/or “call outs” arise.
• Complete the company schedule for the next business day/weekend before leaving at the end of each day.
• Collect and submit timesheets to complete caregiver and internal payroll according to schedule.
• Maintain and update database of employees.
• Aid with the recruitment, hiring, and on-boarding process for caregivers.
• Locate new sources of qualified employees.
• Attend job fairs and other events, as necessary.
• Assist with answering telephone calls, providing information to potential clients and solving problems for current clients.
• Aid with visiting clients and caregivers as needed to solicit feedback and develop plans to improve client services and caregiver job satisfaction.
• Aid with creating and implementing the caregiver and client appreciation and referral programs.
• Ensure that client invoices are completed accurately, timely and according to company policy.
• Create client welcome packets, prospective client packets, new hire packets, employee handbooks, client and caregiver birthday cards and thank you notes.
• Proper input of office KPIs into operating system.
• Attend local business and industry related networking functions as required.
• Track, input, and analyze performance data for the office and develop reports as requested.
• Proactively identify, communicate, and implement areas of potential improvement.
• Perform on call duties as assigned.
• Perform other administrative and office tasks, as requested.

Qualifications

• A resident of the State of Louisiana, and a high school diploma or equivalent.
• A bachelor’s degree.
• A minimum of four (4) years of verifiable experience working in a field providing services to the elderly and/or persons with developmental disabilities.
• Previous Administrator experience strongly preferred.
• Experience in management, recruiting and HR on-boarding activities in homecare, home health or medical services required.
• A thorough understanding of State Regulations for Home Based Care Services (HCBS).
• Excellent organizational skills, attention to detail, and the ability to prioritize in a changing and fast-paced environment.
• Able to maintain confidentiality with sound decision-making skills based on company policies and philosophy.
• Exceptional and verifiable customer service skills and experience.
• Professional and courteous in tone and information delivery.
• Able to proactively prevent issues and suggest/implement office improvements.
• Proficiency in Microsoft Word, Excel, Internet, and Outlook with the ability to learn other software programs quickly.
• Exceptional verbal and written communication skills.
• Able to work independently and as part of a team.

Benefits

• Medical premium reimbursement.
• Mileage reimbursement.
• Client & personnel referral bonus.