Office Manager

Responsibilities

• Directs and coordinates daily operations of front end of Clinic, including flow of work and direct supervision, training and mentoring of secretarial/clerical support staff.
• Screens incoming telephone calls and handles requests regarding scheduling and/or patient information.
• Oversees staff obtaining patient history on initial visit to Clinic.
• Ensures complete billing information is obtained from each patient.
• Greets incoming patients and refers them to appropriate person.
• Maintains a calendar for Clinic staff to ensure timely and accurate scheduling of patient appointments.
• Reviews, logs, sorts, and compiles pertinent information in order to prepare and send out routine correspondence, memos, documents, and reports as directed.
• Handles confidential matters as requested by Program Director.
• Ensures that Clinic patient files are maintained, updated, completed and that information is easily accessible.

Qualifications

• High School diploma or equivalency.
• At least Five (5) years' proven experience as an Office Manager or Administrative Assistant or other related clerical roles within a Clinic setting.
• Hands on experience with office machines (e.g. printers, fax machines, etc)
• Computer literacy including proficiency in Microsoft Office Suite and EHR.
• Experience working directly with people from diverse racial, ethnic and socioeconomic backgrounds.
• Ability to display a positive attitude and demeanor personally and professionally.
• Excellent time management skills ability to multi-task and prioritize work.
• Ability to work independently with little supervision.
• Attention to detail and ability to identify and resolve issues in a timely manner.
• Evidence of excellent interpersonal skills; ability to supervise, coach, mentor, develop, train and teach staff.