Office Manager

Job Duties

• Resolve customer complaints, and answer customers' questions regarding policies and procedures.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Provide employees with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes.
• Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
• Discuss job performance problems with employees in order to identify causes and issues, and to work on resolving problems.
• Train and instruct employees in job duties and company policies, or arrange for training to be provided.
• Evaluate employees' job performance and conformance to regulations, and recommend appropriate personnel action.
• Review records and reports pertaining to activities such as production, payroll, and shipping in order to verify details, monitor work activities, and evaluate performance.
• Clean up work area at the end of shift.
• Keep work areas neat and orderly.
• Regular attendance and punctuality are essential job functions.
• Organize materials to have more effective use of space.
• Dispose of various waste materials in the appropriate manner.
• Inspect to ensure cleanup is completed.
• Effective housekeeping in workplace area is an ongoing operation for safety and better hygienic conditions for all team members.

Qualifications

• Employees in this position prior to April 2014 are presumed to be qualified and are "grandfathered" into their positions.
• Must pass a medical physical and drug test.
• Must pass a background check and credit check.
• Preferred – high school diploma or GED and/or foreign education acceptable.
• Bi-lingual (English & Spanish) language skills a plus.
• Ability to: communicate with others effectively; understand direction (written or oral) and use basic math skills as the job demands.
• Utilize MS Office to produce reports in various combinations to all readers and audiences.
• Minimum 5 years previous experience in a similar or business program environment required.

Job Expectations

• Comply with all applicable federal, state, local & SA Recycling safety, health, & environmental rules, regulations, policies, & procedures.

Physical Requirements

• Work Environment: Office, with occasional visits through the scrap metal facility.
• Equipment & Tools: Office with occasional need for PPE.
• Physical Demand Level: Light Work.
• Capacity: Office Manager Work Capacity.
• Sensory Demands: Hearing, vision, touch, smell and taste.
• Hand Movements: Repetitive motions, gripping.